We are seeking Expressions of Interest for a
Care Partner Support Officer
to support the delivery of high-quality customer outcomes through effective workflow coordination, customer support, and operational administration activities.
This role plays an important part in supporting Care Partners, Clinical Care Partners, and Team Leaders by coordinating customer requests, managing workflow activities, and helping ensure services are delivered efficiently and within agreed timeframes. The role contributes to a positive customer experience by supporting operational activities that enable timely access to services and support.
About the role
In this role, you will work closely with Care Partnering, Service Delivery, Scheduling, Customer Support, and other operational teams to support customer outcomes and day-to-day neighbourhood operations.
This is a
Permanent Full-Time
opportunity based in
Penrith NSW
offering flexibility and a great work-life balance
Flexible work hours
: 8:30am – 4:30pm or 9:00am – 5:00pm, Monday to Friday
Remuneration
under the Care Administration Enterprise Agreement at
Level 3
, with an hourly rate of
$***** per hour
, plus applicable superannuation
Hybrid work model
offering collabotative office days and work from home opportunities
You will:
Support customer requests and administrative enquiries
Coordinate workflow activities across the Care Partnering team
Assist with customer reviews, reassessments, referrals, and service mobilisation activities
Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities
Monitor workflow queues and escape risks, overdue actions, or customer concerns




Maintain accurate customer records and documentation across systems
Coordinate actions with suppliers, contractors, and stakeholders
Support quality, compliance, and governance processes
Contribute to continuous improvement initiatives and new ways of working
What you'll bring
You are someone who enjoys supporting others, working collaboratively, and ensuring tasks are completed accurately and efficiently
Strong administrative and organisational skills
Experience managing competing priorities and deadlines
A customer-focused approach and commitment to service excellence
Attention to detail and ability to maintain accurate records
Strong communication and stakeholder engagement skills
Confidence using systems and technology
Initiative and problem-solving capability
Ability to work collaboratively across multiple teams
Why work for Australian Unity?
Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
Adaptable Work Options in line with company policy
Career development with full access to LinkedIn Learning & internal opportunities
Staff discounts across our insurance products as well as our travel and retail partners
Fitness Passport offering discounted access to 1,500+ gyms & facilities
Novated Car Leasing options through our partners Maxxia or Flair Cars
14 weeks paid Parental Leave
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click
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📌 Care Partner Support Officer (Sydney)
🏢 Australian Unity
📍 Sydney