Description

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager, you'll provide professional claims management services across life, disability and income protection insurance claims. Working within our holistic claims management approach, you'll:

- support members through challenging circumstances while developing strategies that help improve wellbeing and return-to-work outcomes.
- build strong relationships with members, employers, healthcare providers and other stakeholders, balancing empathy with sound decision-making.
- help deliver positive experiences and fair outcomes while maintaining compliance with industry and organisational standards.
- be supported by comprehensive in-house training and ongoing development, providing the skills, knowledge and confidence to manage a diverse caseload and grow your career within a purpose-led organisation.
- we are keen to connect with Claims Management talent for future Claims Manager opportunities here in ART Life
- should you application progress, you’ll need to be available to join us virtually in Group Assessment Centres (Oct 26 or Oct 27) to learn more about the role and ART and participate in group interview activities

Responsibilities

Day to day, you'll:

- Manage a caseload of life, disability and income protection insurance claims.
- Assess benefit entitlement through analysis of contractual, medical, functional and occupational information.
- Conduct telephone interviews to understand member circumstances and support return-to-work planning.
- Develop and implement outcome-focused case management plans.
- Build collaborative relationships with members, employers,



healthcare professionals and other stakeholders.
- Deliver clear verbal and written communications, including claim decisions and claim updates.
- Resolve claim-related issues professionally and provide easy-to-understand explanations.
- Maintain accurate records and documentation in line with claims strategies and governance requirements.
- Prioritise competing work demands to meet service expectations and operational objectives.
- Contribute ideas that improve member outcomes, processes and team performance.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You have experience delivering high-quality customer service and managing sensitive client interactions.
- Your analytical skills enable you to assess complex information and make sound decisions.
- You'll communicate effectively, both verbally and in writing, across a range of stakeholders.
- You're highly organised with strong attention to detail and accurate record-keeping skills.
- You can manage multiple priorities while maintaining exceptional service standards.
- Your emotional intelligence allows you to navigate challenging conversations with empathy, integrity and professionalism.
- You'll adapt confidently to changing policies, regulations and business requirements.
- You're a team-oriented team member who enjoys sharing knowledge and supporting others.
- You have experience in insurance claims, rehabilitation, community services, health services or a related field.
- Your tertiary qualification in insurance, finance or a related discipline will be highly regarded.

📌 Claims Managers and Senior Claims Managers (Brisbane)
🏢 Australia Retirement Trust
📍 Brisbane