Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.

- Explore the opportunity to develop your career in a growing industry
- Join a friendly, professional business that provides you with ongoing training and support
- Enjoy the benefits from joining a national network, whilst working locally

Explore the chance to develop your career in the growing aged care and disability industry. We are currently looking for a Client Services Administrator/Scheduling Assistant to join our Central QLD team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.

Position Purpose

To coordinate client services and support worker rosters across aged care and disability support, ensuring services are scheduled efficiently and client enquiries are managed professionally and promptly.

Key Duties and Responsibilities

- Coordinate and maintain client schedules and support worker rosters.
- Fill vacant shifts and arrange replacement support workers for planned and unplanned absences.
- Manage client cancellations, last-minute changes, and urgent scheduling requests.
- Respond to client calls, emails, and enquiries in a professional and timely manner.
- Communicate roster changes and service updates to clients, support workers, and relevant team members.
- Maintain accurate scheduling records, client information, and service documentation.
- Monitor unfilled shifts and follow up on outstanding scheduling issues.
- Escalate unresolved roster gaps,



client concerns, and potential service disruptions to management.
- Provide general administrative support to the client services and scheduling team.
- Maintain client confidentiality and comply with organisational policies and relevant procedures.

Mandatory Requirements

- Hold a current Yellow Card or applicable NDIS Worker Screening Clearance
- Hold a current, unrestricted open driver's licence.
- Have access to a reliable, registered and roadworthy vehicle where required for work.
- Maintain current full comprehensive motor vehicle insurance for any personal vehicle used for work purposes.

Essential Skills and Competencies

- Robust organisational and time-management skills.
- Excellent communication and customer service skills.
- Ability to manage competing priorities and last-minute changes.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Professional, compassionate, and client-focused approach.
- Previous experience in the industry.
- Sound computer skills

What we offer:

- Training & professional development opportunities (including free access to online learning tools & programs)
- Friendly, flexible and supportive work environment
- Access to our free Employee Assistance Program
- Staff recognition programs
- Ongoing support and advice from experienced, friendly, local office staff

Next steps:

If you would like to join our growing team of Community Support Professionals and become part of our friendly, professional network please Apply today.

📌 Client Services Administrator / Scheduling Assistant (Rockhampton)
🏢 Just Better Care
📍 Rockhampton