About the role

The Sales & Service Coordinator is a key customer-facing role responsible for supporting the growth and efficient delivery of Boilertronix's service operations. You will be the link between our customers, technicians and management team, playing an important role in keeping our service operation moving while also helping to grow the Boilertronix customer base. The position is responsible for responding to customer enquiries, identifying sales and service opportunities, coordinating quotations, following up customers and scheduling technicians to ensure work is delivered efficiently and our customers receive a high level of service.

Key responsibilities

- Respond to incoming customer enquiries and develop an understanding of their service, maintenance, repair and equipment requirements.

- Identify sales and service opportunities across existing and prospective customers and work with the technical team to determine appropriate solutions.

- Assist with the preparation and coordination of customer quotations and proposals.

- Proactively follow up outstanding quotations, enquiries and opportunities and maintain regular communication with customers.

- Develop and maintain solid relationships with existing and prospective customers.

- Plan and coordinate technicians for scheduled servicing, preventative maintenance, breakdowns, repairs, commissioning and other field work.

- Ensure technicians are appropriately allocated according to skills, availability, customer requirements and job priority.

- Respond effectively to urgent breakdowns and changing customer requirements while maintaining an organised and efficient overall service schedule.

- Monitor upcoming and completed work and proactively identify opportunities for scheduled servicing,



preventative maintenance, repairs, parts, upgrades and other customer requirements.

- Maintain accurate customer, sales, quotation and service information within Company systems.

About you

- Experience in sales, customer service, service coordination, scheduling or account management is highly regarded.

- Experience in the boiler industry would be highly regarded.

- An electrical, mechanical or other trade/technical background would be highly regarded.

- Current Australian driver's license.

- Strong interpersonal and customer relationship skills.

- Confident communicating with customers, technicians and management.

- Commercially minded with the ability to recognise and follow up sales opportunities.

- Strong organisational and scheduling capabilities.

- Ability to manage competing priorities and respond to changing operational requirements.

- Technically minded with the ability and willingness to learn Boilertronix's products and services.

- Competent with Microsoft Office.

About us

Located in Beckenham, Boilertronix is a Western Australian specialist in the service, repair and supply of boilers, burners, thermal oil heaters and commercial hot water systems. Our technicians work across a diverse customer base including mining and resources, manufacturing, food and beverage, healthcare, commercial facilities, oil and gas, power generation and marine. We provide everything from urgent repairs and compliance inspections through to preventative maintenance, installation, commissioning, parts and new equipment. As part of the Genovex Group, our focus is simple: Service is Our Passion. We pride ourselves on responsive service, strong technical capability and building long-term relationships with our customers.

📌 Sales & Service Coordinator (Beckenham)
🏢 Boilertronix
📍 Beckenham