Trusted by its members, Gateway aims to be a challenger to the major banks in an increasingly competitive financial services market. As a Customer-Owned bank, we work tirelessly to provide a unique customer value proposition.

We have a great opportunity for you to demonstrate your skills as a Brand Champion who is unafraid to roll up their sleeves and get stuck into providing top notch customer service to our customers.

You’ll be tasked with identifying the needs of both existing and new customers. You will also be providing accurate and up to date information on Gateway’s products and ensuring that we keep our customers at the centre of everything we do.

About the role:

For the successful candidate, you’ll be joining a dynamic team led by a supportive manager who is committed to providing full training, coaching, and mentoring. Your responsibilities will include the following:

- Providing excellent service and assisting customers with their banking needs

- Promoting our award-winning products and services

- Proactively following up all opportunities to retain or upgrade existing business including loans, deposits and memberships

Following initial training, your working hours are expected to be 8.30am to 5pm Monday to Friday. Shifts can be variable between 8am and 6pm (still with a span of 7.6 working hours), for example when team members are on leave.

About you:

What would a suitable candidate have by way of skills and experience?

- An understanding of transactional banking processes and products

- Exposure to the consumer loan application process (desirable)





- Natural rapport building and great listening skills

- A can-do attitude and love working in a team

This chance is ideal for someone who is passionate about service, enjoys being self-reliant and knows how to work well within a team focused on customer satisfaction. You will get exposure to the Consumer and Home lending process as well as an understanding of how each department works within Gateway to better equip you with helping our customers and to further your own development.

About Our Values:

Gateway’s values are:

- Do the right thing

- Passion

- Stumble don’t fall

- “Small up” do more with less

- Not ‘work’ but making a difference

We hope that prospective employees will connect with all of our values but in particular for this role, we hope that you will share our passion for helping our customers achieve their financial goals.

As a Gateway employee, we want you to feel comfortable to be “you” with whatever unique qualities that entails. Embracing our differences helps us to create a culture that is supportive and fun. We encourage and support you to actively pursue growth and learning – we don’t stop training once we are on the team!





We also hope that you will engage with our purpose “Pocket and Planet” through which we support environmental goals that reduce consumption and go hand-in-hand with improving financial literacy and our Members’ wealth.

More detailed information on our purpose and our award-winning Green products can be found on Gateway’s website under About Us in the Pocket & Planet tab., along with the Careers page.

What does Gateway offer?

For our part, we offer an excellent working environment, investment in training and career development programs, competitive remuneration and other benefits.

You would be working in our super-stylish office in the Sydney CBD, which is located close to transport and the QVB shopping district. Once you have completed your training, you will have the option of working from home two - three days per week.

Our span of working hours is Monday to Friday 8 am to 6 pm. The expected normal hours for this position would be 8.30am to 5.00pm, except as noted earlier, in the event of the need to cover leave, where changes are shared across the team.

What is the recruitment process?

Our screening process will include a mixture of online screening and assessment tools.

If you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you!

Please note - do not apply for this role if you require sponsorship to work in Australia, as we are not able to offer sponsorship.

📌 Customer Service Assistant (Sydney)
🏢 Gateway Bank
📍 Sydney