Make a Difference – Lead a Program that Connects Older People with Community

VOLUNTEER VISITOR PROGRAM OFFICER – AGED CARE VOLUNTEER VISITOR SCHEME (ACVVS) PROGRAM

Elder Rights Australia (ERA)

Work from Home Role – Must be based in Melbourne Metro South East Regions

Part Time, 4 days per week, 8.30am – 4.30pm

This is a work-from-home position; however, applicants must be based within the Melbourne Metro South East Regions as the role requires in-person attendance at meetings and training sessions in the Melbourne CBD. The role also will require occasional travel within the regions.

We acknowledge the traditional owners of the lands on which we work and recognise that it always has been and always will be Aboriginal land. We pay our respects to all Elders, past and present.

Who We Are

ERA is a trusted, community-focused organisation supporting older people, their families and representatives across Victoria. We provide free, confidential and independent advocacy and services that help people navigate the aged care system.

As a founding member of the national Older Persons Advocacy Network (OPAN), we proudly deliver the National Aged Care Advocacy Program (NACAP) and the Aged Care Volunteer Visitors Scheme (ACVVS), which strengthens social connection for older people experiencing isolation.

We are deeply committed to ensuring that the voices of older people – including Aboriginal communities, people from culturally linguistically diverse backgrounds, LGBTIQ+ communities and people with disability – are heard, respected, and empowered.

ERA operates as a fully remote organisation, with our team working from home and supported with OHS compliant setups. We come together in person in Melbourne CBD approximately every six-eight weeks. This flexible work model, developed in response to staff preferences post COVID, supports accessibility, inclusion and work-life balance, while enabling us to deliver high-quality services across Victoria.

Our Values

Our work is grounded in the core values of Respect, Empowerment, Integrity, Inclusiveness, and Excellence. These values guide how we work with older people, our partners and each other.

The Opportunity

We are seeking a values-driven and experienced leader to join our team as Volunteer Visitor Project Officer – ACVVS.

In this role, you will lead the delivery of ERA’s ACVVS program,



supporting a multi-region team and ensuring older people are connected with volunteers who provide friendship, companionship and social connection.

You will provide day-to-day guidance to the team, oversee volunteer engagement, and ensure the program is delivered consistently, safely and in line with funding and reporting requirements.

About the Role

You'll play an important role in delivering the ACVVS program, helping to reduce social isolation and improve the wellbeing of older people through meaningful volunteer connections.

Working collaboratively with the Team Leader ACVVS and broader team, you will:

- Recruit, onboard, train and support volunteers across allocated regions

- Match volunteers with older people to foster meaningful and lasting connections

- Build and maintain strong relationships with aged care providers, volunteers and community organisations

- Promote the program and encourage referrals through community engagement and networking activities

- Deliver program outcomes and manage an allocated workload in line with funding requirements and KPIs

- Maintain accurate records, reporting and program data

- Contribute to culturally secure, inclusive and person-centred service delivery

- Support the rights, dignity and wellbeing of older people through meaningful social connection

What We’re Looking For

You are a highly organised and relationship-focused professional who is passionate about supporting older people and strengthening community connections.

You will bring:

- Experience working with volunteers, community programs, aged care, health or human services

- Strong relationship-building skills and the ability to engage effectively with a diverse range of stakeholders

- Experience supporting, motivating and retaining volunteers

- Excellent communication, presentation and interpersonal skills

- Strong organisational skills with the ability to manage competing priorities and meet deadlines

- Experience with administration,



reporting and maintaining accurate records and data systems

- Knowledge of or interest in the aged care sector and the importance of social connection for older people

- A commitment to culturally safe, inclusive and trauma-aware practice

- The ability to work collaboratively as part of a team while managing responsibilities independently

- Confidence using Microsoft Office applications and client management systems such as Salesforce

Desirable:

- Experience delivering volunteer training or inductions

- Experience working with diverse communities, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTIQ+ communities and people with disability

- Existing community networks and stakeholder relationships

Why Join ERA?

At ERA, we foster a collaborative, respectful and values-driven workplace. When you join us, you can expect:

- Flexible remote work model

- Supportive and inclusive team culture

- Ongoing learning and leadership development opportunities

- Salary packaging options ($15,900 p.a. + $2,650 meals/entertainment)

- Employee Assistance Program (EAP)

- Wellbeing initiatives

- Meaningful work that improves the lives of older Victorians

Diversity and Inclusion

At ERA, we value diversity and believe our workforce is strongest when it reflects the communities we serve. We welcome applications from people of all backgrounds and lived experiences.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disabilities, members of the LGBTQIA+ community, and people with lived experience of ageing, caring, disability, advocacy, volunteering, social isolation, or navigating aged care and community services.

ERA is committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support at any stage of the recruitment process, please let us know by contacting ••••@era.asn.au. We will work with you to ensure you can participate equitably and comfortably.

Sounds Like You?

Click Apply to submit your resume and a cover letter outlining your experience and interest in the role.

Learn more: Elder Rights Australia

For questions, contact our HR team at ••••@era.asn.au

📌 Volunteer Visitor Project Officer (Mordialloc)
🏢 Elder Rights Australia
📍 Mordialloc