ROLE DETAILS

- Location: Melbourne, VIC
- Start Date: ASAP
- Contract: Initial 6-month temporary assignment, with potential to extend to 12 months
- Hours: Monday to Friday, 9am-5pm
- Working Arrangements: Melbourne CBD, Office based; WFH arrangements to be confirmed
- Salary: $70-$80 p/h + Super DOE

ABOUT THE COMPANY
Join a well-established Australian organisation with a significant national presence and a complex, fast-moving operational environment. With teams working collaboratively across multiple locations, this business is focused on continuously improving how services are delivered. You'll work alongside experienced leaders who value initiative, practical problem-solving and collaboration, with the opportunity to contribute to meaningful projects that make a real difference to day-to-day operations.

ABOUT THE ROLE
An exciting opportunity for an experienced Operations Project Manager to drive multiple national projects spanning operational readiness, service improvement and business transformation. Reporting to a General Manager, you'll coordinate complex site operations, service model redesign and a CRM migration, working closely with operational leaders, a Business Analyst and external partners. You'll own project plans, manage competing priorities and bring stakeholders together to ensure key initiatives are delivered successfully.

DUTIES

- Lead the coordination of national operational readiness planning across multiple states and sites, working with state teams to consolidate trading hours, road closures, staffing, security coverage, pricing changes and major event requirements.
- Establish clear project plans and responsibilities, bringing together cross-functional stakeholders to agree on deliverables, dependencies and deadlines.
- Drive a national field service improvement project, coordinating the review of technician coverage, service hours, resource allocation and escalation processes.
- Support an operational transformation program, managing project plans,



stakeholder engagement, vendor dependencies and key deliverables.
- Coordinate a CRM platform migration, working with an external implementation partner and internal stakeholders to support successful delivery.
- Manage multiple concurrent project workstreams, proactively following up on actions, resolving coordination challenges and ensuring deadlines are met.
- Collaborate with state operational leaders and offshore support teams, ensuring operational decisions, service changes and critical information are communicated accurately.
- Maintain project plans, trackers and portfolio reporting, providing senior leadership with clear updates on project progress, outstanding actions, risks and decisions.
- Partner with a Business Analyst and cross-functional teams to translate project requirements into practical delivery plans and coordinated outcomes.

SKILLS & EXPERIENCE

- Proven experience in project management, operational project delivery or a similar hands-on project leadership role.
- Demonstrated project delivery experience within customer operations, service delivery, field services or multi-site operational environments.
- Strong stakeholder management skills, with the ability to influence senior leaders, operational teams and external partners.
- Experience managing multiple concurrent projects, competing priorities and time-sensitive deliverables.
- Excellent planning, organisational and problem-solving skills, with the ability to drive projects through to completion.
- Confident communicator who can bring together stakeholders across different teams, locations and functions.




- Solid proficiency in Microsoft Office, particularly Excel, and experience using project management or tracking tools.
- Exposure to vendor transitions, outsourced service models, operational transformation or CRM migrations highly regarded.
- Formal project management qualifications such as PRINCE2 or PMP welcomed but not essential.

BENEFITS

- Initial 6-month temporary contract with potential to extend to 12 months.
- Opportunity to take ownership of diverse operational and transformation projects.
- Work directly with senior leadership and contribute to national business initiatives.
- Enjoy genuine autonomy, variety and the opportunity to influence service delivery improvements.
- Collaborate with experienced professionals across operations, technology and service delivery.
- Join an established organisation where your contribution will make a tangible impact.

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2-3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.

📌 Operations Project Manager (Melbourne)
🏢 Lotus People
📍 Melbourne