Company Description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, tropical gardens, two beautiful pools, and a philosophy to slow down, feel well and discover local.

Discover more about Mercure Gold Coast at: www.mercuregoldcoastresort.com.au

Where you’ll be working

As Duty Technician Supervisor at Mercure Resort, there is variety in every day. Working across the 292 guest rooms, 2 pools, recreation areas, restaurant, conference spaces, lobby, reception, kitchens, and offices. You’ll support the Chief Engineer and maintenance team to ensure all areas are running smoothly.

What you'll be doing:

This is a working supervisor position, requiring a hands-on approach to maintenance operations while providing leadership & support to the engineering team

- Perform preventative maintenance across the resort

- Supervising and supporting a team of 4 Handypersons

- Prioritize and coordinate daily maintenance activities

- Diagnose, maintain, & repair mechanical, electrical & hydraulic systems

- Monitor contractor activities & compliance with Accor standards

- Monitor utility consumption & identify opportunities for energy conservation

- Support with rostering & staff training requirements

What you'll bring to the role:

- Experience supervising maintenance operations (ideally 2 years +)

- Strong technical knowledge of plant & equipment maintenance





- HVAC qualification and experience will be highly regarded

- Knowledge of hotel building services & maintenance

- Guest-focused mindset, delivering exceptional service standards

- Experience & efficiency using Microsoft Office Suite (HUB OS & Opera Cloud advantageous)

- Excellent communication and interpersonal skills

- Strong problem-solving skills

- Proven ability to lead a small team & foster a positive team culture

- Safety First mindset & knowledge of Protected Work Practices

- Flexible availability, including occasional weekends & after-hours

Why work with us:

- Complimentary meal on shift

- Free on-site car parking

- Generous Discounts on accommodation and dining across Accor Hotels globally

- Family & Friends Discounts on accommodation, dining and more

- Complimentary Resort Night Stay or dining voucher on your annual anniversary each year

- Represent a resort centered around wellbeing, local connection and authenticity

If you are ready to take the next step in your career, apply today.

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work, and we’re proud to foster a culture of belonging. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.

📌 Duty Technician & Maintenance Supervisor (Carrara)
🏢 Mercure Gold Coast Resort
📍 Carrara