Job Description

n The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a n
n safe, respected and valued life. n
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n Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ n
n equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are n
n disadvantaged and vulnerable. n
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n We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across n
n metropolitan, rural and regional Victoria. n
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n We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be n
n worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse n
n backgrounds and abilities. n
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n If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large n
n print), please don't hesitate to get in touch with the contact person listed n
n on the ad. n
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n For more information on working with us and our recruitment process, please visit Department of Families, Fairness and n
n Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) n

THE ROLE

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The Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utilising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients,



the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency.

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Reception Services Officers also undertake general administrative tasks to support the Area.

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ACCOUNTABILITIES INCLUDE

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- As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and qualified manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
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- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
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- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
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Please open the position description to read more.

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HOW TO APPLY

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Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
n Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
n Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
n Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

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For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

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Please apply to submit your interest in this position.

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📌 Reception Services Officer (Multiple Positions) (City of Ballarat)
🏢 Department Of Families, Fairness And Housing
📍 City of Ballarat