Australian Financial Complaints Authority (AFCA) is seeking a Senior Manager, SPF Customer Service to lead our SPF customer service teams ahead of the March 2027 go-live. You will report to the Head of Customer Service and shape the operating model, build capability, and ensure accessible and high-quality service for consumers and member firms.
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You will oversee Team Leaders and frontline staff, collaborate with the SPF Program and AFCA stakeholders, and drive performance while maintaining AFCA’s
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📌 Lead, SPF Customer Service & Operations (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney
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