Job Description (JD): AWS Connect Technical Lead/Sr Engineer

Key Technical Skills:

- Amazon Connect architecture, configuration and platform administration
- Contact Flows, routing strategies, queues, profiles and customer journeys
- Amazon Lex bot integration and conversational AI design
- Connect APIs, Lambda integrations and event-driven architectures
- Contact Trace Records (CTR), Kinesis streaming and analytics integrations
- Amazon Connect security, SAML/SSO and identity integration patterns
- Workforce Management, Quality Management and Contact Lens capabilities
- Connect platform troubleshooting, operational support and service optimisation
- Infrastructure as Code and DevOps adoption for Amazon Connect configuration management

Technical Lead Behaviours





- Provides authoritative technical leadership for the Amazon Connect platform
- Drives solution design alignment
- Owns technical delivery outcomes and platform quality standards
- Helps inform decisions balancing business and technical requirements
- Coaches and mentors engineers to build long-term Amazon Connect capability
- Proactively identifies design, delivery and operational risks
- Collaborates effectively across AWS, vendors and internal stakeholders
- Leads platform simplification and automation outcomes
- Promotes operational excellence, resiliency and customer experience outcomes

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📌 AWS Connect Technical Lead/Sr Engineer (Sydney)
🏢 Aussie IT Jobs
📍 Sydney