Job Description

We are a leading commercial cleaning company serving over 5,000 clients. We have achieved consistent growth of 30% per annum over the past five years, and we project growth of more than 300% over the next decade. Join us at an exciting stage of our expansion.

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About the Role

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We are looking for a organised, client-focused team member to be the first point of contact for our clients and to keep our daily operations running smoothly.

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Fluency in both Korean and English (written and spoken) is essential.

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Responsibilities

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Bilingual Communication: Respond to client emails and calls in both Korean and English, and liaise between clients and the relevant internal teams.

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Customer Service: Handle inquiries, resolve issues promptly, and ensure a positive client experience.

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Scheduling and Work Allocation: Manage and update work schedules,



and allocate tasks efficiently to the appropriate teams.

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Record Keeping and Data Entry: Maintain accurate, well-organised records using Excel and Word.

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Filing: Organise and manage physical and digital files for easy access.

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Basic Bookkeeping and Invoicing: Assist with bookkeeping tasks and prepare invoices using Xero.

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Ad-hoc Duties: Support the team with additional tasks as required.

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After-Hours Availability: Be available to respond to client messages and emails outside business hours and on weekends when needed.

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Versatile Working

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Following the probation period, and subject to performance review, you may work from home 1-2 days per week.

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📌 Admin & Customer Service (Sydney)
🏢 Timeless
📍 Sydney