Job Description

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From hotels, resorts or hospitality to automotive — this could be your ideal next move.

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Coastal Auto Group is a multi-brand automotive group with a strong reputation across the South Coast of NSW. We are known for delivering outstanding customer experiences, and we’re now looking for a Dealership & Service Concierge to be the welcoming face of our dealership and service departments.

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This role is perfect for someone from a automotive, hotel, hospitality, tourism or customer service background who enjoys building rapport, juggling multiple priorities and delivering a seamless experience from start to finish. If you know how to make people feel welcome, listened to and looked after — we can teach you the automotive side.

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Why This Role Stands Out

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- Monday to Friday only – no weekends
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- Ideal career change for hospitality and hotel professionals
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- Training and ongoing support provided
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- Join a supportive, people-first team
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- Ccareer growth
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- Competitive salary
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What You’ll Be Doing

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- Greet customers in person, by phone and email with a warm, professional approach
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- Assist with scheduling service bookings and appointments
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- Listen to customer concerns and accurately document vehicle service needs
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- Act as the key link between customers and Sales and Service teams
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- Clearly communicate recommendations, timelines and costs
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- Keep customers updated throughout the sales and service process
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- Handle enquiries and concerns with empathy and professionalism
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- Maintain accurate records using dealership systems
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- Assist with day to day administration across the dealership, working with the Office Manager.
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About You

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We’d love to hear from you if you have:

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- Previous experience in a customer-facing role, preferably within the automotive industry
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- Excellent communication and interpersonal skills
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- A calm, organised approach in busy environments
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- Strong attention to detail and multitasking ability
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- A genuine passion for delivering outstanding customer experiences
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- Robust communication and interpersonal skills, with a focus on customer satisfaction
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- Ability to work effectively in a fast-paced environment and manage multiple tasks
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- Proficient in using computer systems and software for scheduling and customer management.
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Why Join Coastal Auto Group

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At Coastal Auto Group, we invest in our people. Many of our team members have successfully transitioned from hospitality and customer service roles into long-term automotive careers. We provide the training, mentoring and support you need to succeed.

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If you’re ready for a fresh challenge with better work-life balance and real career progression, we’d love to hear from you.

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📌 Dealership & Service Concierge - Automotive (Eden)
🏢 EDEN
📍 Eden