Senior Administration and Customer Services Officer

Full Time, Permanent Opportunity
$78,800 - $91,800 + 12% Super
Based in Armadale | Flexible work options

You’re the person people turn to when they need answers.

At the City of Armadale, we’re committed to delivering responsive, reliable and customer-focused Waste Services that support our growing community. We’re looking for an experienced and people-focused Senior Administration and Customer Service Officer to lead our administration team and help ensure residents receive a high-quality experience whenever they interact with our Waste Services team.

This is your opportunity to contribute to meaningful projects, support evidence based planning and help deliver infrastructure that meets the needs of a growing and diverse community.

About the Role

As the City's Senior Administration and Customer Service Officer, you’ll lead the administration function within Waste Services and help coordinate the delivery of efficient, accurate and responsive support across the team.

- Lead and support a high-performing administration and customer service team.
- Coordinate responses to resident enquiries, service requests and customer complaints.
- Work closely with waste drivers, contractors and operational teams to ensure customer requests are actioned effectively.
- Provide guidance and support in resolving escalated customer matters.
- Monitor and maintain accurate records, service data and information within the City's systems.
- Prepare reports, correspondence, presentations, promotional materials and other business documentation.
- Coordinate meetings,



take minutes and provide secretarial support to the Waste Services team.
- Assist with procurement activities, purchase orders and supplier administration.
- Support the preparation of Council reports, business documentation and stakeholder communications.
- Identify opportunities to improve processes, customer experience and service delivery outcomes.
- Provide backup support for customer-facing functions and assist with weighbridge administration when required.

Your work will help ensure Waste Services operates efficiently while delivering a positive and qualified experience for our residents and stakeholders.

About You

You're an experienced administration professional who enjoys supporting others, leading teams and delivering excellent customer service. You bring strong organisational skills, attention to detail and the ability to balance competing priorities in a rapid-paced operational environment.

You will thrive in this role if you:

- Have experience leading, mentoring or coordinating an administration or customer service team.
- Have strong customer service skills and experience managing complex or escalated enquiries.
- Can prioritise competing tasks and coordinate work across multiple stakeholders.




- Have experience preparing professional reports, correspondence and business documentation.
- Understand records management, data accuracy and administrative governance requirements.
- Have experience supporting procurement and financial administration processes.
- Enjoy identifying opportunities to improve systems and ways of working.
- Build strong working relationships and communicate effectively with a diverse range of stakeholders.
- Have well-developed Microsoft Office skills and confidence using business systems.

What it is Like Working Here

We are a values led organisation guided by our belief that we:

- Care
- Are Better, Together
- Learn & Grow

You’ll join a collaborative and supportive team that values professionalism, continuous improvement and outstanding service to our community. We invest in our people and provide opportunities to develop skills, contribute ideas and make a meaningful impact.

Perks and Benefits

- 17.5% Annual Leave Loading for when you take annual leave
- 12% superannuation + matching up to 15%
- Free membership to Armadale Fitness and Aquatic Centre
- Study Assistance
- Novated Lease opportunities
- Flexible leave policies and additional days off
- Employee Assistance Program for personal and professional support

Applications close 5:00pm, Wednesday 21 October 2026.

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

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📌 Senior Administration and Customer Services Officer (Armadale)
🏢 City Of Armadale
📍 Armadale