Senior Tool Sales Lead New Store Launch

Joining the dynamic team at our new Alpha QVB store, you will be central to driving store success.

About the Opportunity

- Support the in‑store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
- Champion floor leadership and exceptional guest experience by leading from the floor
- Actively share brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
- Coach and develop Product Guides to unlock their potential and support the store in reaching targets
- Support inventory management to maximize sell‑through; including receiving, processing, restocking, destocking, and visual merchandising
- Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
- Network with potential partners to support events and to help maximize brand engagement in the community
- Manage the opening and closing procedures for the store
- Answer store phones and respond to voicemails and store emails
- Utilize the POS system to process guest transactions including warranties, Used Gear trade‑ins, purchases and returns

About You

- One or more years of leadership experience, and 1–2 years of retail experience
- Natural leader with passion for unlocking someone’s full potential
- Passion for customer service and delivering an exceptional guest experience
- Seek and offer relevant feedback, coaching and development in the moment
- Comfortable adhering to and enforcing health and safety guidelines at all times
- Proven ability to set a clear vision,



align the team around common goals and foster commitment to these objectives
- Strong time‑management skills and ability to prioritize and adapt to daily business needs
- Highly flexible and adaptable to ambiguity
- Unwavering commitment to do what is right, even when solutions are not the easiest
- Passion for work and parallel passion for outdoor life
- Strong written and verbal communication
- Kick‑start with Arc’teryx uniform provided
- A generous team discount, with access to Arc’teryx and affiliated Amer Sports brands
- Competitive salary and a great bonus scheme
- Parental Leave Top‑Up Program to support all future parents
- Access to an Employee Assistant Program to support health & wellbeing
- Continuous on‑the‑job training and development opportunities to support career growth
- Part of a global business with great career pathways across multiple brands

Benefits

- Market-competitive salary and a great bonus scheme
- Parental Leave Top‑Up Program
- Employee Assistant Program
- Continuous on‑the‑job training & development

Employment Details

Full‑time, Permanent. Location: Sydney, Australia. Hybrid/Remote: Not specified. Compensation: Competitive salary plus bonus scheme.

Equal Opportunity Statement

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees and guests, and we do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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📌 Senior Tool Sales Lead – New Store Launch (Sydney)
🏢 Sydney Tools
📍 Sydney