Evident Australia Pty Ltd – Sydney CBD NSW

The Field Service Engineer is responsible for maintaining high level of technical service and support competency on Evident Life Science and Industrial Microscopy equipment by performing installation, repair and preventative maintenance at customer sites across NSW and the ANZ Region.

Field Service – Microscopy

Be highly responsive and proactive in dealing with customer needs and maintain close and effective relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues

Perform to designated SLA goals for customer call back, in office response and time to resolution for all service episodes. Plan and manage contract and ad-hoc PM work aligned with customer SLAs and company KPI’s

Assist in achievement of service revenue budget by championing company products, developing strong customer relationships within key accounts and working closely with commercial and operations teams

Take ownership for customer satisfaction of services performed - liaise with Customer Operations and Technical Specialists for service escalations and follow up with customers on fault resolution

Participate in the service process from job allocation to closure, documenting resource usage and generating service reports to facilitate accurate invoicing

Schedule and monitor field service activity on Salesforce and work closely with Service Administrators and Customer Operations to ensure effective delivery of customer service and field service administration functions

Assist with project management of high-end installations and demonstrations

Contribute to and make recommendations for continuous improvement to the procedures, quality and efficiency of Evident Field Service

General





Responsible for the correct operation and storage of test equipment and workshop tools used in the repair/testing of electronic processing equipment

Maintenance of customer installed base and instrument service records

Completion of expenses and travel approval processes as required

Provide feedback of potential prospects to the sales department

Work in accordance with all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S; as detailed in the Company’s Quality Manual and published business procedures.

What we are looking for:

Tertiary qualification in Electronics, or Science-related field desired

Minimum 2~5 years’ experience in field service and/or an electronics or optics repair workshop

Experience with the scientific, industrial or diagnostics markets highly regarded

Experience with electronics troubleshooting and computer networked equipment

Excellent electro-mechanical aptitude with exposure to optical mechanics desired

Familiarity with high-end life science or industrial microscopy products would be an advantage comprising optical, laser scanning and digital microscopes and imaging systems

Experience partnering with commercial teams to drive results

Experience using SAP / Salesforce or similar CRM tools for sales or service business processes

Proven background in resolving technical issues, identifying root cause & implementing solutions for customer/equipment issues

Mechanical and electronics troubleshooting aptitude.



System level approach to problem solving with an analytical mindset and a strong drive to resolve open issues

Ability to communicate effectively with internal and external customers

Ability to work to a schedule and meet KPI’s

Willingness to develop, maintain knowledge and skill in supported products

Manage customer expectations and follow-up strategies to ensure customer satisfaction

About EVIDENT:

For over 100 years as Olympus, we set the industry standard for optical precision in microscopy, helping the world see what was once out of view. Today, as Evident, we continue to help scientists, physicians, and engineers illuminate the unseen with advanced imaging solutions that combine renowned optics with cutting-edge digital innovation.

Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods from essential brightfield and darkfield microscopy to advanced fluorescence, 4D analysis, and digital pathology. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and manufacturing analysis.

Whether advancing new therapies, ensuring product integrity, or exploring the unknown, Evident is defining a new era of discovery with easy-to-use tools that help unlock hidden answers and empower exciting new breakthroughs.

Evident is headquartered in Tokyo and supported by R&D; and manufacturing centers in Japan, the United States, Germany, and China, with operations and dedicated sales and service centers around the world. For more information, visit EvidentScientific.com.

In the meantime, follow us on Evident Microscopy | LinkedIn

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📌 Field Service Engineer, MIS (Sydney)
🏢 EVIDENT AUSTRALIA
📍 Sydney