Job Description

The Opportunity n

Woolworths Group is one of Australia's most recognised and trusted brands. As a Customer Support Representative, you'll play an important role in supporting customers during one of the busiest times of the year. This is a short-term Christmas casual assignment commencing 9 November and finishing 3 January, making it ideal for candidates looking for temporary work over the holiday period.

The Role n

With the busy Christmas period approaching, Woolworths is looking for enthusiastic, customer-focused individuals to join its Inbound Customer Support Team for a short-term seasonal assignment. If you enjoy helping people, thrive in a fast-paced environment and want to be part of a supportive team over the festive season, this could be the perfect chance for you!

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As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries. You'll provide friendly, accurate and effective support while helping customers with their questions and concerns.

Key responsibilities n

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- Managing inbound customer calls, emails and chats
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- Providing accurate information and practical solutions
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- Navigating multiple systems efficiently
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- Using initiative and problem-solving skills to meet customer needs
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- Delivering a positive customer experience in a fast-paced environment
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Operating Hours n





Rotating roster from Monday to Friday 9:00am to 7pm and Saturday and Sunday between 10:00am to 4:00pm.

Location n

Fully onsite at Mascot, with free onsite parking and a complimentary shuttle bus available.

Employment Type n

Casual, short-term Christmas assignment.

Start Date n

9 November.

End Date n

3 January.

Training n

Comprehensive onsite training will be provided to set you up for success.

Why Join Us? n

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- Join an award-winning customer service team
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- Gain experience with one of Australia's leading brands
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- Work in a supportive and collaborative environment
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- Develop valuable customer service and communication skills
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- Earn competitive casual rates, including applicable penalties
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- Enjoy convenient onsite facilities, free parking and a complimentary shuttle bus
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What You’ll Need nn
- At least 6 months of experience in customer service, retail or hospitality
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- Strong verbal and written communication skills
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- Confidence using multiple systems and managing time effectively
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- A proactive, customer-first attitude
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- Availability to work rotating shifts, including weekends, early mornings and evenings
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- Commitment to the full assignment period, from 9 November to 3 January 2027
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