Job Description

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Our client is a well-established Government organisation committed to delivering exceptional customer experiences and making it easier for customers to access Government services.

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They are currently seeking motivated Call Centre Officers to join their high-performing and dynamic team in an exciting contract opportunity ASAP on a contract basis, based in Parramatta with hybrid working arrangements available.

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Reporting through to a Team Leader, you will be responsible for the following duties:

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- Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
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- Accurately process customer applications and data within required timeframes using relevant systems.
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- Maintain accurate records of customer communications and feedback.
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- Provide effective administrative support, including data entry, word processing and spreadsheet use.
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- Perform general administrative tasks to support team operations.
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To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

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- Minimum six months’ experience in a contact centre or high-volume processing environment.
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- Experience working in the government sector is desirable.
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- Strong written and verbal communication skills.
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- Ability to work across multiple systems simultaneously.
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- Demonstrated customer service skills with robust attention to detail
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📌 Call Centre Officer | NSW Government (Parramatta)
🏢 SB Recruitment
📍 Parramatta