Account Executive (SaaS Customer Experience)

Resonate CX is an Australian B2B SaaS company delivering customer experience software to enterprise clients across Australia and globally. We’re backed by a raving‑fan customer base and strong product‑market fit in a category that’s only becoming more mission‑critical. We’re growing fast, and we’re building the team to match.

What You’ll Actually Be Doing

- Own the full sales cycle: outbound prospecting → discovery → demo → value prop building → negotiating → closing
- Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
- Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
- Learn and apply the MEDDIC framework to qualify and advance sales opportunities
- Build tailored value propositions and business cases tied to measurable ROI and customer outcomes
- Deliver product demonstrations that connect capabilities to real customer challenges
- Engage and negotiate with multiple stakeholders across buying committees, protecting pricing integrity
- Maintain accurate pipeline forecasting and strong deal hygiene in CRM
- Partner cross‑functionally with marketing, product, and customer success to drive deal success

What You’ll Bring

- You have 2–4 years of B2B SaaS sales experience, ideally in Customer Experience or an adjacent category
- You have a demonstrated track record of meeting or exceeding quota in a new‑business or hunter‑style role, managing 1–3 and 3–6 month sales cycles




- You’re proactive about building pipeline — you don’t wait for opportunities to come to you — with solid outbound prospecting skills (cold calling, email, social selling)
- You run structured, outcome‑focused discovery conversations that customers find genuinely insightful and valuable
- You can clearly communicate the economic impact and ROI of a solution
- You’ve applied the MEDDIC (or MEDDPICC) framework, or you’re eager to build deep expertise in it — including Decision Process, Decision Criteria, and Champion identification
- You have experience selling into SMB or Mid‑Market organizations, with a track record of closing multi‑stakeholder SaaS deals and maintaining solid win rates through disciplined qualification
- You bring strong communication and storytelling skills, and credibility with customers and internal stakeholders alike

Why Join Us

- High‑impact role with direct influence on company growth
- Strong product‑market fit in a mission‑critical category (Customer Experience)
- Performance‑driven culture with strong earning potential and a clear path to Senior AE
- Mentorship and development from elite Customer Experience sales leadership
- A collaborative environment that invests in your growth

Compensation

- Competitive base + uncapped commission
- Accelerators for overperformance
- Equity participation (where applicable)

Location: Sydney, office‑based

Team: Australia GTM

Reports to: Head of Growth

Compensation: $105-120k + super, plus variable and equity.

Hybrid working: 3 days in office, work‑from‑anywhere policy, generous parental leave, versatile leave.

Eligibility: You will need full working rights in Australia — we’re not able to sponsor visas for this role.

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