Job Description

Remote Travel Consultant / Agent n

As a Remote Travel Consultant, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

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Alma Aventurera, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities n

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- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
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- Support travelers with booking updates, modifications, cancellations, and special requests.
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- Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
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- Follow up to confirm trip details and gather feedback post‑travel.
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- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
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- Remote flexibility – work from anywhere, with hours that fit your lifestyle.
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- Exclusive travel perks and access to industry‑only discounts.
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- Professional development through ongoing training, mentorship, and team support.
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- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
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Advantages nn
- Fully remote flexibility – work from anywhere and design a schedule that aligns with your lifestyle.
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- Exclusive travel perks and access to industry‑only discounts.
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- Professional development through ongoing training, mentorship, and team support.
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- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
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What We’re Looking For nn
- Strong written and verbal communication skills.
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- Experience in customer service – ideally in travel, tourism, or hospitality.
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- High attention to detail with strong organizational and follow‑through habits.
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- Tech‑savvy and quick to adapt to new systems and booking tools.
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- A genuine love for travel and helping others design unforgettable journeys.
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- Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
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- Must have reliable internet access.
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Additional Responsibilities nn
- Respond to client inquiries via email, chat, and phone in a timely and professional manner.
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- Assist with service requests, scheduling updates, and general account support.
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- Provide clear information about available services and options.
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- Maintain accurate records using internal systems and CRM tools.
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- Resolve basic customer concerns and elevate complex issues when necessary.
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- Follow internal processes to ensure quality and consistency.
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- Support team initiatives and ongoing customer experience improvements.
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Location & Working Arrangements n

Remote – work from anywhere. Flexible scheduling options available. This role is fully remote; no relocation required.

Equal Opportunity n

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Application Deadline n

Applications accepted on a rolling basis until the position is filled.

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