Job Description

Frontline Recruitment Group - Melbourne VIC

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$60,000 - $68,000 a year

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4d ago , from Frontline Recruitment Group

Senior Sales Advisors - Luxury Retail Chadstone & Melbourne CBD | $60,000 - $68,000 + Super n

Our clients are some of Melbourne’s most prestigious luxury retailers, and we are currently seeking experienced Senior Sales Advisors to join their teams across Chadstone and Melbourne CBD.

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With opportunities across multiple luxury sectors, these roles are ideal for polished sales professionals who are passionate about delivering exceptional service, building long-term client relationships and working within an elevated retail environment.

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Clientelling experience is essential. Mandarin-speaking candidates will be highly advantageous for several of these opportunities.

About the Roles n

As a Senior Sales Advisor, you will be a key representative of the brand, delivering a highly personalised customer experience while building and developing a loyal client base.

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You will be confident working with high-net-worth and discerning clientele, understanding their individual needs and providing knowledgeable, personalised recommendations. These positions require someone who can combine genuine relationship-building skills with strong commercial sales ability. Our clients are looking for sales professionals who understand that luxury retail is about much more than completing a transaction - it is about creating an experience that encourages clients to return time and time again.

Responsibilities n

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- Deliver exceptional, personalised service to every client
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- Build and maintain a strong portfolio of loyal clients through proactive clientelling
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- Develop genuine and long-term relationships with new and existing clientele
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- Drive individual and store sales targets and KPIs
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- Identify opportunities to increase sales through styling, product knowledge and personalised recommendations
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- Manage VIP clients, appointments and special customer requests
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- Proactively follow up with clients regarding new collections, launches, gifting and special occasions
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- Maintain detailed client profiles and utilise CRM systems effectively
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- Create a memorable and elevated customer experience from initial engagement through to after-sales service
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- Develop strong product and brand knowledge and confidently communicate the story and craftsmanship behind each collection
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- Support visual merchandising and ensure the boutique maintains exceptional presentation standards
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- Assist with stock management, replenishment and general boutique operations
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- Work collaboratively with the wider team while taking ownership of individual performance
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Skills & Experience nn
- Proven experience within luxury, premium or high-end retail
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- Demonstrated success in a Senior Sales Advisor, Client Advisor or similar role
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- Strong clientelling experience with an established ability to build and maintain a personal client book
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- A genuine passion for delivering exceptional customer experiences
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- Highly polished communication and interpersonal skills
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- Strong sales ability with a proven track record of achieving and exceeding targets
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- Excellent product knowledge and the ability to confidently engage with discerning clientele
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- Professional presentation and a sophisticated, personable approach
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- Commercially minded with strong attention to detail
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- Experience using CRM and clienteling platforms
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- Mandarin language skills are highly advantageous
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- Flexibility to work across a retail trading roster, including weekends
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In Return nn
- $60,000 - $68,000 + super, depending on experience + incentives
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- Opportunities with some of Melbourne's leading luxury retailers
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- Multiple locations available across Chadstone and Melbourne CBD
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- Exposure to a variety of prestigious luxury sectors and brands
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- Prospect to build and grow an established client portfolio
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- Supportive and professional team environments
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- Career development and progression opportunities within luxury retail
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- The opportunity to work with discerning clientele and represent some of the world's most recognised luxury brands
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Additional information nn
- Luxury Sales Advisors
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- CBD / Chadstone
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- Clientelling for Luxury Houses
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#J-18808-Ljbffr

📌 Client Advisor - Chadstone (Melbourne)
🏢 Frontline Recruitment Group
📍 Melbourne