Job Description

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About the Business and Team

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At SLR, our purpose is to Make Sustainability Happen. SLR is an international environmental consultancy with a globally recognised reputation for providing high quality, tailored services. With over 1,200 staff across 35+ disciplines in the APAC region, we provide a high standard of advice and support on a range of sustainability challenges to a growing client base of businesses, regulatory and governmental organisations. We are proud to be one of the few leading international specialist environmental consultancies.

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Tyton Ecological Intelligence (Tyton) builds AI-first platforms for ecological monitoring at landscape scale. Our products, TytonAI and TytonIQ, combine machine learning, high-resolution aerial imagery (drone, aircraft and satellite), and cloud analytics to automate vegetation classification, rehabilitation monitoring, weed mapping and biodiversity assessment across thousands of hectares.

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TytonAI is already deployed across major mining operations in Western Australia, and we’re now expanding this capability for broader global use. Learn more about Tyton and our technology at www.tytonei.com.

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About the Role

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We are looking for a Customer Success Lead, to join Tyton/Spectrum Ecology & Spatial, part of SLR Consulting, at a pivotal point in our growth, based in our Leederville office.

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The key focus on this role, will be to drive Tyton, our ecological monitoring software to a growing network of specialist ecologists. Beginning in APC and expanding globally over time. You’ll help ecology teams adopt Tyton, effectively by developing training, internal champions and workflows.

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You will work with external customers throughout their journey, supporting the sales team during pre-sales, onboarding and helping customers achieve value from the platform and ensuring continuous improvements by incorporating feedback into product development. This is an opportunity to play a central role in shaping how Tyton supports its users as we scale.

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Key Responsibilities

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At Tyton,



you’ll work with technology that brings together ecological monitoring, machine learning, spatial data and smart analytics to solve real-world environmental challenges.

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You’ll work with ecologists, environmental teams and major organisations managing ecosystems across Australia and internationally, while being part of a cooperative and supportive team.

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As Customer Success Lead, you will:

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- Drive adoption of Tyton across our network of ecologists, developing training, workflows and internal champions to ensure teams get maximum value from the platform.
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- Support pre-sales, working with the sales team to qualify opportunities, understand customer needs and demonstrate how Tyton can solve real-world problems.
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- Own customer onboarding, helping new clients configure their accounts and workflows and become confident users of the platform.
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- Support ongoing customer success, helping customers achieve their project goals and triaging technical issues where required.
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- Deliver product demonstrations and training, and develop clear documentation, guides and training materials.
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- Represent the voice of the customer, providing structured feedback, enhancement requests and usage insights to the product team to help inform the roadmap.
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- Demonstrate customer value, helping develop case studies, success stories and evidence that communicates Tyton’s impact to prospective and existing customers.
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Skills & Responsibilities

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- 5+ years’ professional experience in customer success, implementation, account management or a similar customer-facing role, ideally across multiple stages of the customer journey.
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- The ability to operate both strategically and tactically — helping shape how customer success should work while being comfortable delivering it hands-on.




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- Exceptional communication and interpersonal skills, with the ability to work effectively with customers, ecologists, sales teams and technical product teams.
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- Strong organisational skills, attention to detail and the ability to manage multiple customers and priorities.
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- Strong technical aptitude and confidence working hands-on with software, data and workflows, with the ability to quickly learn current tools and train others.
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- Comfort working in a growing, evolving environment where processes are still being developed.
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- Willingness to travel across the APAC region as the rollout progresses.
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Highly regarded

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- Experience with GIS or spatial technologies, as spatial data and workflows are central to the Tyton platform.
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- A background in environmental science, ecology or a related discipline.
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- Experience working with the mining or resources sector, where many of Tyton’s customers operate.
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Desirable

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- Experience with customer support platforms or CRM software.
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- Experience supporting SaaS or other technical products.
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- Experience translating customer feedback into actionable input for product teams.
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- A robust interest in creative problem-solving and finding practical solutions to customer challenges.
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Benefits

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Based in the heart of Leederville, Tyton offers:

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- Competitive salary commensurate with experience and expertise
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- Flexible work arrangements and a strong focus on work-life balance
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- Paid parental leave for primary and secondary carers
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- Opportunities to travel across the APAC region as our rollout expands
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- The opportunity to help shape a growing global technology product and customer success function
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Next Steps

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Be part of a global multidisciplinary consultancy that is Making Sustainability Happen – Apply Now

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Unsolicited resumes from recruitment consultants will not be accepted. You must be part of the preferred supplier agreement list which is coordinated through our Talent Acquisition team

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📌 Customer Success Lead - TytonAI/EI (Perth)
🏢 Slr Consulting
📍 Perth