15 Oct
|
Rinnai
|
Melbourne
Job Description
Rinnai in Melbourne is seeking a Customer Relations Case Manager - Dispute Resolution to own investigations and resolutions of complex customer complaints, grounded in ACL and company policy. You will gather evidence, assess obligations, and collaborate with Technical Support, Service, Marketing, Finance, Logistics and Customer Experience teams to determine fair outcomes while managing expectations.
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This role emphasizes practical, timely dispute resolution and continuous improvement of products
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📌 Dispute Resolution Case Manager - Customer Experience (Melbourne)
🏢 Rinnai
📍 Melbourne