About the Role

Our client is seeking two experienced Senior Business Analysts to join a major Salesforce program in the healthcare sector. They are building a new, globally unique product on Salesforce, alongside a new Salesforce implementation for an existing business. The program is in discovery now, with scope and design starting in November. This is a great time to join and shape requirements from the start. You’ll work alongside functional consultants, product owners, and a delivery partner squad. You’ll turn business needs into transparent, well-structured requirements and look for opportunities to improve processes along the way. One role starts urgently and includes a handover from the current BA.

Key Responsibilities

- Lead requirements discovery and elicitation through the discovery, scope and design phases of a new Salesforce implementation
- Articulate business needs clearly, working with functional consultants to translate them into Salesforce solution requirements
- Write high-quality user stories, epics and acceptance criteria for agile delivery teams
- Map current and future-state business processes, and identify opportunities to optimise them before and during the new install
- Facilitate workshops with business stakeholders, clinical SMEs, architects and delivery partners




- Maintain requirements traceability and manage the backlog in Jira and Confluence alongside the Product Owner
- Support scope definition, solution design and testing, including UAT

Essential Skills & Experience

- 4+ years’ experience as a Business Analyst on Salesforce programs. You’ll need hands‑on requirements experience, but not functional configuration
- Strong core BA capability: requirements elicitation, user stories, process mapping and documentation
- Proven experience in agile delivery environments
- Experience on recent platform implementations, ideally through discovery and design phases
- Exceptional communication and stakeholder management skills, with the ability to work equally well with business users and technical teams
- Confidence to hit the ground running and take over work in progress quickly

Desirable Experience

- Experience in the healthcare industry (very highly regarded)
- Exposure to Salesforce Health Cloud
- Broader SaaS implementation experience
- Experience moving off legacy CRM platforms (e.g. Siebel)
- Salesforce certification (e.g. Salesforce Certified Business Analyst)

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📌 Senior Business Analyst - Salesforce (Sydney)
🏢 Attribute Group
📍 Sydney