Job Description

Customer Service & Bookings Agent n

2327 IWS

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Posted 1 day ago

Job Description n

The Company

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Recycle Central, part of the IWS Group is a leading resource recovery facility operating facilities at Cardiff and Kurri Kurri. As part of the IWS Group, we are growing a business with a great workplace environment.

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The Role

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We are looking for an organised and customer-focused Customer Service & Bookings Agent to join our team in Kurri Kurri. The successful candidate will also provide annual leave and sick leave relief for our weighbridge team, with full training provided.

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This is a highly interactive role, with approximately 80% of your day spent handling phone calls. We are looking for someone who is confident speaking with customers, can manage competing priorities and remains calm and solutions-focused in a busy environment.

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This is a permanent full-time position working Monday to Friday

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You will be required to work a minimum of 9 hours between 7:00am and 5:00pm, with flexibility to work either:

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- 7:00am – 4:00pm, or
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- 8:00am – 5:00pm
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Your responsibilities will include:

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- Managing a high volume of inbound customer phone calls and enquiries
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- Responding to customer enquiries via email
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- Processing and coordinating customer bookings
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- Working closely with the Allocations team to ensure bookings are scheduled and managed effectively
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- Providing accurate and timely information to customers
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- Maintaining accurate booking and customer records
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- Using Excel to manage, track and organise information
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- Providing weighbridge relief during team members’ annual leave and sick leave
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- Learning and using the WasteEdge platform, with full training provided
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- Ensuring a high level of accuracy and attention to detail across all bookings and customer interactions
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- Supporting the wider team with general administrative and customer service duties as required
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About You

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We are looking for someone who is organised, reliable and confident dealing with customers in a high-volume environment.

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You will ideally have:

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- Previous experience in customer service, bookings or a high-volume call centre workplace
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- Strong verbal and written communication skills
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- Excellent attention to detail and organisational skills
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- The ability to manage multiple tasks and competing priorities
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- A calm and solutions-focused approach, particularly in a fast-paced environment
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- Experience in the waste management or recycling industry is highly desirable
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- Experience working within the building and construction industry would be advantageous
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- Previous weighbridge experience is highly desirable, but not essential – full training will be provided
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- Retail customer service experience will also be considered
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Note: We promote a safe work culture; therefore, we have a process of Reference checking and Pre‑employment medicals, including a drug and alcohol screen for the successful applicant.

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For additional information about the company, kindly visit our website at

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