Customer Service Specialists - Global Company-2 Roles-Permanent & Contract

This organisation is a world-leading developer of emergency and medical simulation products and first aid training equipment, and it is trusted by training providers globally. With a clear mission to save lives, the company has built an enviable reputation for exceptional product quality, ethical business practices and outstanding customer service. You’ll be joining a highly supportive and committed team and an employer known for encouraging professional growth, learning and innovation. Many organisations delivering life support training programs have relied on this company’s products for many years. Australian Head Office is located in Melbourne.

The Roles:

As part of the Operations Manager’s team, Customer Service is an integral part of this company’s business and supports the complete customer journey from initial enquiry and quotation through to order processing, delivery updates, invoicing support, returns and issue resolution. These roles combine high-quality customer communication with administration, system processing and close coordination with other areas of the business. One position is full-time and permanent, and the other is a full time, 12-month maternity leave contract. It is possible that the temporary role will become permanent, but that is an unknown at this stage.

Responsibilities Include:

- Deliver agreed Customer Service KPIs, service standards and response expectations.
- Provide accurate, timely and professional support to internal and external customers across Australia and New Zealand.
- Maintain accurate customer, quotation, order, pricing,



delivery, case and lead information in approved business systems.
- Take ownership of assigned customer enquiries and cases through to resolution, including proactive follow-up.
- Protect customer experience by identifying risks, escalating issues early and coordinating practical solutions with relevant teams.
- Contribute to customer satisfaction, process improvement, team capability and the company’s strategic objectives.

Your Background:

We are seeking candidates with the following attributes:

- Customer service, sales administration or similar experience in any industry.
- Professional verbal and written communication.
- Strong attention to detail, accuracy and data discipline.
- Problem analysis and practical problem-solving.
- Ability to organise work and manage time.
- Ownership, accountability and reliable follow-through.
- Willingness to learn new products, systems and processes.
- Confidence using technology.
- High school diploma, general education qualification or equivalent.

The Salary Package:

On offer is the following:

- $74k base salary for permanent position plus bonus of up to 9% of base
- $78k base salary for temporary role
- Health & wellbeing allowance after a qualifying period.

Training:

There is in-depth initial, as well as ongoing training to ensure you have the skills necessary to succeed in each role and to equip you for the future. This includes product training.

We apologise in advance, but owing to the number of responses we receive, we may only be able to respond to those candidates we deem to be suitable for the above roles.

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📌 Customer Service Specialists–Global Company-2 Roles-Permanent & Contract (Melbourne)
🏢 Debra Rudov Healthcare Recruitment
📍 Melbourne