Job Description

Problem Solver Wanted.

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People Focused. Solutions Driven.

Why Join Kirinari? n

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- Up to 5 Weeks Annual Leave*
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- Increase Your Take-Home Pay with Salary Packaging (P/T & F/T employees)
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- Supported Training & Onboarding
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- Career Pathways & Internal Growth Opportunities
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At Kirinari, we don't just fill shifts.

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We support the teams who support our customers.

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We're seeking proactive, solutions-focused professionals to join our On-Call team, providing critical after-hours support to frontline employees, customers and operational leaders.

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This is a fast-paced role where every shift is different, and your decisions can make a real difference to staff, customers and service delivery.

Why On-Call Team Members Choose Kirinari n

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- Be The First Point Of Support For Frontline Teams
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- Develop Problem-Solving & Workforce Management Skills
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- Work Within A Highly Collaborative Team
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- Internal Career Pathways Into Rostering, Planning & Leadership
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- Make Real-Time Decisions That Matter
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- Help Keep Customers Safe & Supported
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- Strong Leadership & Team Support
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We Solve Problems. Not Just Rosters.

The Role n

This role is about keeping services running smoothly outside normal business hours.

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You’ll support:

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- Frontline employees requiring assistance after hours
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- Emergency and unplanned staffing situations
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- Short-notice roster changes and shift replacement activities
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- Customer and workforce safety matters
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- Incident escalation and reporting requirements
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- Administrative and rostering activities associated with service continuity
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You will also:

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- Respond to after-hours calls and enquiries
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- Coordinate unplanned leave and shift coverage
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- Identify staffing risks and elevate concerns appropriately
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- Maintain accurate records and documentation
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- Support staff through incidents and operational challenges
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- Work collaboratively with rostering, service delivery and leadership teams
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We're Looking For Someone Who Is nn
- Calm under pressure
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- A confident decision maker
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- Highly organised and detail focused
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- Able to manage competing priorities
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- A strong communicator
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- Customer and employee focused
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- Resilient and adaptable
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- Comfortable working independently
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- A collaborative team player
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- Passionate about delivering great service
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Experience within community services, disability, aged care, workforce planning, customer service or call centre environments will be highly regarded.

Shift Availability n

This role operates outside normal business hours and requires flexibility across a rotating roster including:

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- Early morning shifts commencing from 5:00am
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- Evening shifts finishing as late as midnight




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- Weekends and public holidays
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- After-hours operational support
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Start Supported n

Every new employee receives:

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- Structured onboarding
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- Systems and process training
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- Ongoing coaching and development
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- Support from experienced On-Call professionals
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- Opportunities to build specialist operational knowledge
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You won't be expected to know everything on day one.

Essential Requirements n

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- Current Driver Licence
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- NDIS Worker Screening Clearance (or willingness to obtain)
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- Australian Working Rights
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- Solid administration and computer skills
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- Ability to work independently in a fast-paced environment
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- High-level communication and customer service skills
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- Strong problem-solving and decision-making capability
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- Availability across early morning, evening and weekend rosters
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- Ability to remain calm and professional under pressure
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Build More Than A Career n

At Kirinari, we believe great customer outcomes start with great operational support.

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That's why we invest in our people through learning, development and career pathways that create long-term opportunities across the organisation.

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Ready To Be The Person Others Rely On?

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You must have the right to live and work in Australia.

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Kirinari embraces Equal Employment Opportunity and promotes a diverse workforce. We encourage applications from people of all backgrounds, cultures, identities and lived experiences.

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📌 On-Call Coordinator After Hours Workforce Support (Albury)
🏢 Kirinari Community Services
📍 Albury