Internal Sales / Customer Service Representative

Gorilla Wall Pty Ltd is a small, but dynamic family-owned company dedicated to delivering exceptional products and services to our valued customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is built on a foundation of professionalism, collaboration, and a genuine passion for helping our clients succeed. We foster a workplace culture that values integrity, continuous improvement, and the development of our talented employees.

About the role

We are seeking an enthusiastic and customer-focused Internal Sales / Customer Service Representative to be based at our Warnervale NSW office. This is a full-time position that plays a vital role in driving our sales objectives whilst delivering outstanding customer service. In this role, you will be the voice of Gorilla Wall, managing inbound customer inquiries, processing orders, and identifying opportunities to enhance customer satisfaction and increase sales. You will be responsible for building strong relationships with customers, understanding their needs, and providing tailored solutions that drive business growth. This position is integral to our success and offers the opportunity to make a real impact on our customer experience and revenue targets.

Key responsibilities

Handle inbound customer calls, emails, and inquiries with professionalism and courtesy

Process customer orders accurately and efficiently, ensuring all details are correctly documented

Identify upselling and cross-selling opportunities whilst addressing customer needs

Provide accurate product and service information to customers, answering questions and resolving concerns

Maintain comprehensive and up-to-date customer records in our sales management system





Follow up with customers to ensure satisfaction and encourage repeat business

Meet or exceed individual sales targets and contribute to team performance goals

Collaborate with other team members and departments to ensure seamless customer experiences

Contribute to continuous improvement by providing feedback and suggestions to enhance processes

What we're looking for

Proven experience in an inbound sales or customer service role within a fast-paced workplace

Excellent communication skills, both verbal and written, with the ability to engage customers effectively

Strong sales acumen with the ability to identify customer needs and close sales confidently

Proficiency with customer relationship management (CRM) systems and Microsoft Office Suite

Demonstrated ability to multitask and manage multiple customer interactions whilst maintaining quality

A customer-first mindset with genuine enthusiasm for delivering exceptional service

Strong organizational and time management skills with the ability to work to deadlines

The ability to remain calm and professional when handling difficult customer situations

What we offer

At Gorilla Wall Pty Ltd, we believe in investing in our employees and creating an environment where they can thrive. We offer a competitive salary package commensurate with experience. Our team enjoys a supportive workplace culture where your contributions are valued and recognized. We provide opportunities for professional development and career progression, allowing you to build a rewarding career with us. We also offer flexible working arrangements where possible, and we are committed to maintaining a healthy work-life balance for all our staff. Additionally, your ideas and suggestions are genuinely welcomed.

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📌 Internal Sales / Customer Service Representative (Central Coast Council)
🏢 Gorilla Wall
📍 Central Coast Council