Hire Resolve is recruiting for senior contact centre leadership across Australia. You will oversee multi-channel operations, coach leaders, and drive KPI-based performance while balancing cost-to-serve and customer outcomes.
You will partner with WFM for forecasting and scheduling, implement QA and training programs, and deliver actionable performance reports to senior stakeholders. The role offers solid career progression and a dynamic work environment.
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📌 Senior Contact Centre Leader — Ops, CX & Performance (Ballarat East)
🏢 Hire Resolve.Com
📍 Ballarat East
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