Service Delivery Officer – NDIS Supports Aligned Assist | Melbourne VIC

Aligned Assist is seeking an experienced Service Delivery Officer to coordinate daily services, guide support workers and build strong relationships with participants, families and their support networks. Reporting to the Director of Operations, you will work closely with our intake, administration, clinical and compliance teams, with regular visits to service locations across Victoria.

Key responsibilities

- Oversee daily SIL and community supports in line with participant needs and support plans.
- Coordinate participant onboarding, service commencement and transitions.
- Coordinate rosters and staff allocation, resolving staffing gaps promptly.
- Supervise and mentor support workers and identify training needs.
- Maintain communication with participants, families, support coordinators and other stakeholders.
- Keep service agreements, support plans, risk assessments and participant records accurate and current.
- Respond to incidents, complaints and service concerns, ensuring timely escalation and follow-up.
- Work with the compliance team to resolve gaps and support audit readiness.
- Monitor service hours against agreed supports and participant funding.




- Conduct service visits and provide operational updates to management.

About you

- At least three years' experience in NDIS service delivery, coordination or disability services leadership.
- Experience coordinating SIL and community supports.
- Experience supervising support workers and managing rostering challenges.
- Sound understanding of NDIS Practice Standards, safeguarding, participant rights and incident management.
- Robust communication, organisation, documentation and problem-solving skills.
- Relevant qualifications in disability, community services, social work, nursing or a related field, or substantial relevant experience.
- Current NDIS Worker Screening clearance.
- Valid driver's licence and willingness to travel across Victoria.

About us

Established in 2019, Aligned Assist is a registered NDIS support services organisation providing Supported Independent Living (SIL), personal care, daily living assistance, community access, support coordination, psychosocial recovery coaching, behaviour support, nursing and allied health services.

#J-18808-Ljbffr

📌 Service Delivery Officer – NDIS Supports Aligned Assist | Melbourne VIC
🏢 Aligned Assist
📍 Melbourne