Mews is seeking a customer‑facing support specialist to help hotels run smarter on the Mews platform. You’ll own about 30 cases a day across chat, email and phone, resolve issues end to end, and collaborate with Product and Engineering to improve the knowledge base.
Ideal candidates have 1–3 years in SaaS or hotel-tech support, solid English communication, and a proactive, analytical mindset. You’ll work in a high‑volume environment with clear targets and opportunities to grow.
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📌 Guest Experience Support Analyst (AI-Driven) (Townsville City)
🏢 MEWS
📍 Townsville City
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