At Nqpetro, we pride ourselves on delivering top-notch service to our valued customers. We are currently seeking a Service Coordinator to join our dedicated Cairns team. If you have a passion for ensuring that service excellence is not just a goal but a guarantee, we want to hear from you.

Job Description

As a Service Coordinator, you will play a pivotal role in our commitment to providing exceptional service. Your primary responsibilities will include:

- Scheduling and Coordination: Efficiently plan and schedule Service Technicians, ensuring the availability of necessary resources and adherence to Service Level Agreements (SLAs).
- Customer Relationship Building: Foster and maintain solid relationships with our customers, working tirelessly to enhance the quality of service and meet customer requirements.
- Performance Monitoring: Oversee and ensure the achievement of key performance indicators, including productivity, efficiency, re-visits, work-in-progress, and billing cycles.
- Leadership and Development: Provide leadership, guidance, and training to the service team, promoting a culture of continuous improvement and learning.
- Strategic Development: Continuously develop and implement strategies to enhance maintenance and service effectiveness.

Qualifications

To excel in this role, you should bring the following skills and experience:





- Service Environment Experience: Proven experience in managing staff and customers in a service environment.
- Relationship Building: Demonstrated ability to build strong relationships with customers, colleagues, and management.
- Leadership Skills: Strong leadership skills, including excellent communication (verbal and written) and motivation abilities.
- Financial Management: Proficiency in financial management, including budget management.
- Adaptability: Ability to evaluate and respond to changing operational needs effectively.
- Technical Skills: Strong computer skills to support scheduling and data management.

What We Offer

When you join our team, you can expect:

- Permanent Full-Time Employment: We offer job security with full-time positions.
- Immediate Start: Get started on your career journey without delay.
- Competitive Compensation: Enjoy competitive wages and excellent employment conditions.
- Positive Work Culture: Experience a fantastic work culture where you're not just a number but a valued member of our team.

If you're eager to join a company that values its team, fosters a dynamic environment, and boasts a stellar reputation in the industry, your journey begins today! This opportunity is unfolding right now, so act swiftly –

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📌 Service Coordinator (Cairns North)
🏢 Nqpetro
📍 Cairns North