Job Description

Pre-site Construction Administrator / Customer Experience Coordinator, Bendigo

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Mirrastone is Victoria's Number One builder of residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria’.

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Our group consists of a range of different brands which cater to different markets, including Sherridon Homes, Royston Homes, SOHO Living and Marque, just to name a few.

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We are going through huge growth in the Bendigo region.

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Sherridon Homes is now seeking a Pre-site Construction Administrator / Customer Experience Coordinator to join our supportive and dynamic team. This is the perfect time to join a growing team and be part of that journey.

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This role will be crucial in taking care of our customers throughout the administration of their build through to site start.

The Role n

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- Coordinating permits, contract drawings and drawing amendments
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- Following up on finance approvals and arranging warranty insurance
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- Delivering an exceptional home building journey for our customers
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- Working within a close and supportive team
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- Establishing strong networks with internal and external stakeholders
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- Using technology, internal systems, industry knowledge and software to deliver a seamless customer experience
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- Maintaining accurate data in line with the Customer Journey and Group policies and procedures
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- Supporting the Construction team to achieve a higher standard for our customers
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About You nn
- A strong focus on customer service
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- A caring and empathetic approach to clients and colleagues
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- Well developed communication skills
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- A high level of personal presentation
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- A driven attitude and willingness to take initiative
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- Strong attention to detail
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- Enthusiasm for being part of a rapidly expanding business
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Qualifications and Experience nn
- Building industry qualifications are highly regarded
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- Highly developed computer literacy
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- Ability to prioritise and manage a large workload
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- A robust work ethic and the ability to multitask
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- Strong written and verbal communication skills, including a professional phone manner
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What's on Offer nn
- A passionate and fun team
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- Training, development and mentoring
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- Opportunities to grow within the organisation
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- Lollies, coffees, lunches and extravagant company events
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- Diversity, inclusion and a bunch of fun people doing fun things
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If you're looking to join a progressive company with a supportive and fun team, we would love to hear from you.

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You must have unrestricted Australian work rights to be considered for this role and be available to interview in person.

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📌 Pre-site construction administrator - Bendigo
🏢 Mirrastone
📍 Bendigo