Western Sydney University is seeking a senior IT service management leader to drive enterprise ITSM across a large, complex setting at Parramatta South campus with flexible working arrangements. You will oversee incident, problem, change, transition, asset, configuration and knowledge management to strengthen service catalogs, SLAs and OLAs.
You will use dashboards and feedback to drive continuous improvement, advance self-service and automation, and ensure governance and risk controls while
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📌 Enterprise IT Service Management Lead (Sydney)
🏢 University
📍 Sydney
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