Davidson is seeking an experienced General Manager Customer Experience to lead an enterprise-wide customer experience agenda across the Greater Metropolitan Cemeteries Trust (GMCT) in metropolitan Melbourne. The role shapes strategy, journeys and service design to deliver compassionate, accessible experiences for diverse communities.
You will oversee the Contact Centre and Customer Admin functions, translate insights into priorities, influence senior decisions and drive significant service
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📌 Chief CX Officer - Community Service Excellence (Melbourne)
🏢 Davidson
📍 Melbourne
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