Job Description

We are seeking a Dealership Customer Service Trainee to join our dynamic team in Wangaratta, VIC. This is a fantastic full-time opportunity for someone eager to launch their career in the automotive industry. As a trainee, you will work under the guidance of experienced team members to develop your customer service skills whilst gaining valuable hands‑on experience in a rapid-paced dealership environment. You will play a key role in ensuring our customers receive exceptional service at every touchpoint, whilst learning the ins and outs of the automotive retail business.

Key responsibilities n

Greeting customers with a warm, professional welcome and understanding their vehicle service or sales requirements

n

Processing customer inquiries, bookings and service requests in a timely and efficient manner

n

Maintaining accurate customer records and dealership information systems

n

Supporting the sales and service teams in delivering an exceptional customer experience

n

Assisting with administrative tasks, including data entry, filing and scheduling

n

Learning dealership procedures, vehicle features and customer service best practices

n

Responding to customer phone calls and emails with professionalism and courtesy

n

Helping to maintain a clean, organised and welcoming reception area

n

Identifying opportunities to enhance customer satisfaction and reporting feedback to management

What we're looking for n

A keen interest in the automotive industry and customer service

n





Excellent communication skills, both written and verbal

n

Strong organisational abilities and attention to detail

n

Proficiency with computer systems and willingness to learn new software

n

A friendly, professional demeanour and genuine desire to help customers

n

Ability to work as part of a team and follow instructions from senior staff

n

Reliability and punctuality with a positive work ethic

n

A valid Australian driver's licence (preferred)

n

Experience in a customer-facing role would be advantageous but not essential for the right candidate

What we offer n

Comprehensive on-the-job training and mentorship from experienced team members

n

Opportunity to develop valuable skills in a growing industry

n

A supportive and collaborative team environment

n

Competitive remuneration package

n

Potential for career progression within the dealership

n

Exposure to the full spectrum of automotive retail operations

n

A professional work environment where your contribution is valued

About us n

Ovens Kia is a respected automotive dealership serving the Wangaratta community. We are committed to providing outstanding customer service, quality vehicles and reliable after-sales support. Our team is dedicated to building long-term relationships with our customers and creating a workplace where employees can thrive and develop their careers. We pride ourselves on our integrity, expertise and customer-centric approach to business.

#J-18808-Ljbffr

📌 Dealership Customer Service Trainee (Wangaratta)
🏢 Jayell Investments
📍 Wangaratta