Are you looking to utilise your exceptional Customer Service skills in a rewarding role?

We are seeking a highly driven and professional Customer Service Officer to join our MyTrust team. In this role, you will bring exceptional person-centred skills as the first point of contact for our customers and a gateway to participants in achieving their goals.

The role will be a 12-month maximum-term contract working full-time, Monday to Friday within our Head Office located in Coniston, with the flexibility of a part-time option to also be considered. You will join a dynamic and friendly team of professionals and work collaboratively with operational leaders to provide exceptional service to our customers.

As a valuable member within the MyTrust team you will:

- Respond to customer service enquiries from participants, carers and families promoting independence and inclusivity.
- Develop sustainable relationships with participants, supporting them to identify suitable supports available based on their individual goals and plan.
- Liaise with service delivery teams and other stakeholders with regard to rostering and budgeting.
- Interpret legal documentation and reports to maximise client plans.
- Interpret the NDIS price guide and ensure billing is accurate across participant services.
- Review and update information and provision of supporting documentation.
- Manage administrative aspects and data integrity of systems.

Annual full-time salary for this role is between $80,000 and $85,700(plus superannuation) dependent upon relevant experience and qualification.

About you

We are seeking a positive,



empathetic and professional individual with exceptional communication and customer service skills. In addition to this you will have:

- Experience in a similar role within the Community Services or relevant industry, working within a large team in a rapid-paced environment.
- Strong analytical, financial and process-oriented skills.
- Excellent problem-solving skills with the ability to effectively manage client enquiries.
- Understanding and knowledge of NDIS funding requirements is desired, but not essential.
- Attain or willingness to obtain an NDIS Worker Screening Check, NSW Working with Children Check, valid Australian Working Rights andDrivers Licence and access to a reliable vehicle.

What we will offer you

At The Disability Trust, we are person-centred and people focused, heart is at the core of what we do. We recognise and value the input of our employees and provide a range of benefits including:

- Salary packaging:Attractive non-for-profit salary packaging options (around $15k in tax-free earning potential).
- An extra week of leave:5 weeks' annual leave per annum (pro-rata for part-time)
- Flexible leave:Options for flexible public holiday leave for days of cultural and/or religious significance.
- Fitness Passport:Access to multiple gyms and pools with one membership to optimise your health & wellbeing.
- Professional development:Ongoing training and professional development opportunities to help you create a rewarding career pathway with The Disability Trust.
- Great workplace culture:Be part of a team that is not only high-performing, but friendly, professional and inclusive.

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📌 Customer Service Officer (Coniston)
🏢 The Disability Trust
📍 Coniston