Wilson & Dorset makes beautiful, 100% New Zealand sheepskin pieces for the home — built for a lifetime, not landfill. We're a small Kiwi brand with global ambition, growing across NZ, Australia and beyond. It's a grounded, generous place to work, and we care about doing good work and looking after each other along the way.

About the role

Our Gertrude Street store is the first home of Wilson & Dorset in Victoria, and we need someone to run it brilliantly. You'll lead a team of four, deliver an exceptional on-brand customer experience, hit the numbers, and keep the store humming day to day. It's a hands-on leadership role built on doing the fundamentals exceptionally well.

Key responsibilities

- Leading daily store operations — rosters, systems, security, meetings, the lot
- Delivering and coaching an exceptional customer experience, every customer, every time
- Owning sales, budget and merchandising for the store
- Managing stock, inventory and stocktakes with accuracy
- Recruiting, training and building a strong local team culture




- Spotting local trade opportunities — designers, architects, hotels — and warm-introducing them to our Trade team
- Using AI tools to cut the admin grind so your time goes to your customers and your team

About you

- Proven experience leading a high-performing retail team
- A genuine passion for design, interiors and wool
- A warm, engaging personality that fits our brand
- Confidence with Shopify, Cin7, POS/EFTPOS or the ability to pick up recent systems fast
- Physical fitness — you're on your feet most of the day and lifting stock
- Someone who takes ownership, uses initiative, and doesn't let problems sit

How we do things

We're served straight up, with a cheeky grin. We're perfectly imperfect, roll our sleeves up, and back ourselves as subject experts. If that sounds like your kind of team, we'd love to hear from you.

Applications Close: Friday 30th October

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📌 Retail Manager - Melbourne
🏢 Wilson & Dorset
📍 Melbourne