Tech Field Engineer – Cairns

Job Description

Field Service Technician – Cairns – Permanent

Your new company This established technology services provider supports a diverse customer base across Australia, delivering reliable on‑site IT support and hardware maintenance services. Due to continued demand in the Cairns region, we are seeking a hands‑on Field Service Technician to join their team.

Your new role You will provide on‑site technical support and hardware repair services to customers across Cairns and surrounding areas. Working independently, you will diagnose and repair laptops, desktops and related IT equipment.

Your responsibilities will include:

- Diagnosing and resolving laptop and desktop hardware faults
- Replacing motherboards, screens, keyboards, batteries, SSDs and memory
- Completing hardware diagnostics, BIOS updates and firmware upgrades
- Testing and validating repaired devices
- Managing assigned service calls, schedules, travel and parts inventory
- Completing service documentation accurately and on time
- Meeting agreed SLA targets
- Providing professional and customer‑focused on‑site support

What you’ll need to succeed To be successful in this role, you will have:

- Previous experience in hardware repair, desktop support, field services or technical support
- Strong troubleshooting and fault‑finding skills
- Hands‑on experience replacing laptop and desktop components
- A good understanding of Windows operating systems
- Experience supporting Dell, Lenovo or similar OEM hardware
- Robust communication, customer service and documentation skills
- The ability to work independently and manage multiple service requests
- A current Australian driving licence
- The flexibility to travel throughout Cairns and surrounding areas

Technical qualifications,



vocational training or OEM certifications will be highly regarded but are not essential.

What you’ll get in return This is an excellent opportunity to build your technical experience in a practical, field‑based role. You will work across a variety of customer environments, solve diverse hardware issues and have the independence to manage your own service activities. You will also receive ongoing exposure to major hardware platforms and the opportunity to develop your skills within an established technology services organisation.

You will be successful in this role if you have:

- High School Diploma, GED, or equivalent qualification.
- Technical certification, Associate Degree, or relevant vocational training preferred.
- 1‑2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.
- Strong troubleshooting and fault‑finding skills across laptop and desktop hardware.
- Experience installing and replacing hardware components such as motherboards, screens, batteries, keyboards, SSDs, and memory modules.
- Good understanding of Windows operating systems and desktop computing environments.
- Experience working with Dell, Lenovo, or other major OEM hardware platforms is highly desirable.
- Solid customer service, communication, and documentation skills.
- Ability to work independently and manage multiple on‑site service requests.
- Current Australian Driver's Licence and willingness to travel throughout the Cairns region.
- OEM or manufacturer certifications are advantageous.





Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission‑critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

- Up to 12 Life Days of additional leave each year
- Support for learning, development and relevant certifications

Opportunities to work across programs, domains and emerging technologies

- Career pathways that can evolve with your interests, capability and ambition

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