The Restoration Technician - Entry supports the assessment, mitigation and restoration of residential and commercial properties affected by events such as water intrusion, fire, mould, storm or structural damage. Working under the direction of experienced technicians, supervisors or managers, the role assists with damage assessment, make-safe works, equipment installation, demolition, cleaning and site preparation. The position is responsible for developing the technical knowledge, practical skills and decision-making capability required to progressively undertake restoration works independently.

Key responsibilities

- Safely complete allocated makesafe and full restoration activities, including site reporting in accordance with the work order, company procedures and relevant industry standards
- Correctly operate, clean, maintain and transport restoration equipment, while maintaining vehicle stock, consumables and equipment in a clean, safe and serviceable condition
- Communicate professionally and respectfully with customers throughout the restoration process and maintain appropriate communication with Supervisors, Managers, office staff, trades and other stakeholders to support effective job delivery
- Maintain a clean and safe work environment at all times ensuring you treat the customer's property with respect and the site is left in a clean,



orderly condition at the end of each workday
- Follow all WHS, PPE, chemical handling and company requirements, identify hazards or conditions outside their competency, and promptly escape changes in scope, technical concerns or unsafe conditions to their Manager
- Work collaboratively with all relevant stakeholders to achieve required job outcomes including participating in after-hours, emergency or severe weather response where required by the business and roster arrangements

About you

- Willingness to learn restoration methodologies, equipment and processes
- Physically fit with good endurance
- Basic written and verbal communication skills
- Ability to follow instructions, procedures and safe work practices
- Professional approach to customers and their property
- Ability to work effectively as part of a team
- Current drivers licence with the ability to safely work in challenging environments including damp, dirty, dusty and confined spaces as well as undertake extended travel to job sites, including regional and remote locations and sites exceeding 100km from the technician's usual base
- Previous experience in construction, labouring, cleaning or related fields preferably within the insurance industry (desirable)

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📌 Restoration Technician - Entry (Brisbane)
🏢 Nexus Project Group
📍 Brisbane