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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

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We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

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Job Description

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We are seeking a Remote Support Engineer to join our Remote Support Services (RSS) team based in Hawthorn,



Melbourne .

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In this role, you will provide technical support for Rockwell Automation's hardware and software portfolio, helping customers resolve complex automation challenges across controllers, visualization, industrial networks, condition monitoring, and related technologies. This is an excellent opportunity to develop expertise in industrial automation while supporting customers across a diverse range of industries and applications.

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You will report to the Team Lead, Remote Support Services, and work in a hybrid setting.

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Your Responsibilities:

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Provide technical support to customers through phone, chat, and electronic support channels.

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Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.

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Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.

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Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication

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📌 Forward Deployed Engineer (Gladstone Central)
🏢 VAST Data
📍 Gladstone Central