Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.
We have been included on number of award lists that demonstrate the impact we are making.
Position Title: Customer Relations Representative
Location: Sydney
Country Territory: Australia
Employment: Full time, Permeant
At VIATRIS™, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
- Access – Providing high quality trusted medicines regardless of geography or circumstance.
- Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
- Partnership – Leveraging our collective expertise to connect people to products and services.
Every day, we rise to the challenge to make a difference and here’s how the Customer Relations Representative role will make an impact:
Reporting to the National Virtual Pharmacy Manager, the key responsibilities for this role include:
- Providing a high level of customer service to Viatris customers and external stakeholders via phone and e‑mail.
- Building relationships with customers and ensuring their experience is second to none.
- Processing orders, credits and returns.
- Liaise with cross functional teams to service ad hoc requests to deliver on business needs.
The minimum qualifications and skills required for this role are:
- Bachelor’s degree or equivalent in pharmacy or business is preferred but not required.
- 1 + year experience working in pharmacy.
- Experience working in a customer facing role is highly desirable.
- Excellent communication skills (written and verbal).
- Hardworking, punctual, and patient.
- Experience with Microsoft Office Word, Excel and Powerpoint.
- Must be eligible to work in Australia (Australian Citizen or appropriate Visa holder).
Employee Benefits
- Recognition programs
- Benefits for health and financial wellness
- Employee discount platform
- Annual wellness allowance
- Annual leave loading
- Free flu vaccinations
- Employee discounts on products
- Additional paid parental leave
- Retirement savings plans
- Competitive compensation programs
- Career and development planning for continuous growth and learning
- Annual salary reviews
- Plus much much more!
Culture
Viatris Australia is a certified Great Place To Work for 2025, and has been named in Forbes’ World’s Best Employers 2022 list. We have now received this recognition in each of our first two years – and for 2022, we are ranked in the top 10% of the 800 global employers who made the ranking.
Viatris strives to create a positive, productive work environment where integrity, dignity and mutual respect for all is ingrained each and every one of us.
Together, we are building a highly inclusive organisation where employees are welcome to bring their best, authentic selves to work every day.
Our goal is to provide a safe, supportive community where employees feel they belong and can use their unique experiences, perspectives and skills to make a difference in the lives of others.
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
At Viatris, we offer competitive salar ies , benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Prospect Employer.
Viatris is an Equal Opportunity Employer.
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities,
a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
We are looking for a dynamic and driven individual to join our team as a Customer Relations and Digital Marketer . This role is a combination of managing customer relationships and promoting our brand through various digital marketing channels. You will be responsible for ensuring excellent customer experiences while utilizing digital marketing strategies to increase brand awareness, engage customers, and drive sales.
We are seeking a dynamic and driven individual to join our team as a Customer Relations and Digital Marketer . This role is a combination of managing customer relationships and promoting our brand through various digital marketing channels. You will be responsible for ensuring excellent customer experiences while utilizing digital marketing strategies to increase brand awareness, engage customers, and drive sales.
- Minimum of 2 years of experience in digital marketing (SEO, SEM, social media, etc.) and customer relations.
- Strong understanding of customer relations, with excellent communication and problem-solving skills.
- Familiarity with CRM systems and digital marketing tools (Google Analytics, HubSpot, MailChimp, etc.).
- Creative and strategic mindset with the ability to adapt to changing digital trends.
- Strong writing and content creation skills.
- Experience with paid advertising campaigns (Google Ads, Facebook Ads, etc.) is a plus.
- Proactive, self-motivated, and able to work independently.
- Strong organizational skills and attention to detail.
- Ability to build and maintain positive customer relationships.
- A passion for staying up-to-date with new marketing technologies and customer engagement strategies.
The Customer Relations Consultant – EDR plays a key role in managing escalated customer complaints received through AFCA and other external dispute resolution bodies, leading thorough investigations, preparing clear and compliant written responses, and negotiating fair outcomes that meet regulatory requirements. In this role, you’ll handle complex cases end‑to‑end, attend conciliation conferences, collaborate with Legal and internal experts to ensure decisions are accurate and well‑informed,
and communicate confidently with customers to guide them through the resolution process. You’ll also identify trends, root causes, and systemic issues to support continuous improvement and help strengthen BOQ Group’s approach to customer fairness and complaint management.
About you You bring extensive knowledge of the banking industry, including key regulatory and compliance requirements such as RG 271 and the Privacy Act, along with deep experience managing both IDR and EDR complaints through AFCA and other Ombudsman schemes. You’re confident navigating the full AFCA process end‑to‑end, using your strong negotiation and influencing skills to achieve fair outcomes, including financial settlements and agreed resolutions. You can interpret legislation, regulation and product terms with ease, applying them practically to complex customer matters. Your ability to identify trends, root causes and improvement opportunities allows you to influence meaningful change, while your highly developed written and verbal communication skills ensure clarity and confidence in every interaction. You’re organised, analytical and skilled at managing competing priorities, with strong critical‑thinking capability and the ability to draw insights from data. You build rapport quickly, demonstrate empathy, and bring a deep understanding of banking products, processes and guidelines — including credit and collections — all while living the values and purpose of BOQ Group in the way you work.
About us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
We anticipate that a prospective applicant may be contacted for further information or an interview. This may entail background checks and verification in accordance with local legal requirements.
We welcome applications from all backgrounds, genders, ages and identities. Applicants may provide information regarding their pronouns and any reasonable accommodations requested.
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📌 On-Site Employee Relations Advisor | Ir & Hr Leader (Sydney)
🏢 SIMPEC
📍 Sydney