Probe CX in Melbourne is seeking a Financial Advocate to support customers experiencing hardship with empathy and expert problem-solving. You will handle inbound/outbound Voice and Written communications and aim for accurate, compliant outcomes.
The role requires 1+ year in contact centre or customer service, strong communication skills, and experience in hardship or collections is desirable. Hybrid-friendly, with a supportive team workplace.
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📌 Customer Care Advocate — Empathetic Hardship Support (Melbourne)
🏢 Probe Operations
📍 Melbourne
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