Oz Lotteries is seeking a Senior Customer Operations Manager to lead the support function across multiple brands from Brisbane. The role focuses on delivering high-quality customer outcomes, managing the support team (Supervisor and Officers), and ensuring SLA achievement, roster accuracy, and operational stability.
You will work with Quality & Training and Process & Improvement leads to translate insights into frontline service delivery, while driving process improvements and adoption of recent
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📌 Customer Support Manager (Hybrid) — Lead Quality & Growth (Brisbane)
🏢 Oz Lotteries
📍 Brisbane
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