Job Description

ABOUT US

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Purpose: To lead, promote, unite, develop and regulate football Vision: To unite and elevate Australian football to become a world class, globally respected system to inspire our national, developing excellence at every level Mission: Working with our stakeholders everyday - to build the capability, capacity and capital we need now and in the future - to transform every football dream into reality

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To achieve the above, we live by our company values which are:

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- Welcome: Open doors, open minds, open hearts - and respect
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- Ready: Always ready, Always ahead
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- Connect: Together, united
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- Excel: Our best, every day in every way
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- Protect: Guarding the game, Securing the future
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WHAT WE OFFER

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At Football Australia we want to look after our people and below are just some of the many benefits of joining our team:

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- Flexible work arrangements
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- Birthday Leave
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- Study Leave
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- Wellbeing & Lifestyle leave
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- Paid Parental leave in addition to statutory government offering
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- Volunteer leave
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- Employee Assistance Program (EAP)
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- Partner discounts
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- Workplace Banking Program
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- Social activities such as 5-a-side futsal
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ABOUT THE ROLE

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We are looking for a friendly and enthusiastic Junior Customer Service Officer to join our Digital team.

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You will support clubs, players, parents and football administrators using PlayFootball and other digital platforms.



This is a great opportunity to build your customer service and digital support experience while contributing to community football across Australia.

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KEY RESPONSIBILTIES

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- Provide professional customer support by phone and email.
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- Assist users with registration, competition and learning systems.
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- Troubleshoot digital platform issues and guide customers through processes.
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- Managing, Building and maintaining strong relationships with all our customers, at stakeholders involve in community football.
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- Developing a deep understanding of our products and needs of our customers.
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- Record enquiries accurately and escalate system issues when required.
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- Support customer training and contribute to service improvements.
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SKILLS & EXPERIENCE

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Essential

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- Strong customer service and communication skills.
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- Confident using and learning multiple digital systems.
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- Positive, proactive and team-focused attitude.
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- Robust problem-solving and troubleshooting abilities.
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- Able to work independently and collaboratively.
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- Professional, patient and calm when managing customer enquiries.
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Desirable

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- Previous customer service experience.
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- Knowledge of football club administration or community sport.
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- Experience with registration, competition or learning management systems.
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- Experience delivering training or user support.
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- Passion for football
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Please submit a resume and cover letter with your application.

📌 Junior Customer Service Officer (Centennial Park)
🏢 Football Australia
📍 Centennial Park