Human Resources and Support Services Manager

The Australian Foundation For CDKL5 Research Limited - Geelong VIC

Lead AFCR's human resources, support workforce, operational compliance, policy framework and internal support services. Operating under limited direction, exercise substantial judgement and delegated managerial authority to develop systems, manage staff, resolve workforce issues and ensure risks and compliance gaps are addressed and closed.

Key responsibilities

Directly manage support workers and relevant administrative staff, including performance, conduct, capability, communication and compliance in a client and family centred service culture.

Set service standards and expectations; provide supervision, coaching and performance reviews; and take corrective or formal performance action within delegation.

Resolve concerns, grievances and conflict fairly, consistently and confidentially, escalating where required by delegation, risk or law.

Lead workforce planning and rostering governance, ensuring continuity, safe two-worker arrangements where required, appropriate nursing and disability-support skill mix, participant-specific competencies, and lawful roster notice and changes.

Manage recruitment, onboarding, probation, performance review, workforce development and offboarding.

Maintain accurate, secure and current employee records, contracts, screening, qualifications, training and credentials.

Own the operational policy framework, including registers, review cycles, version control, approvals, implementation and staff acknowledgement.

Develop and update HR, workforce and operational policies in response to legislation, applicable NDIS requirements, incidents, audits, service risks and organisational change.





Maintain continuous audit readiness through reliable evidence, clear owners, due dates, registers and assurance checks.

Advise Director(s) on workforce strategy, risk, compliance, culture and support-service systems.

About you

Tertiary qualification in Human Resources, Business, Management or a related field, or substantial relevant experience.

Experience managing employees, recruitment, performance, conduct and workforce development.

Senior management capability, including independent decisions, delegated authority, systems development and accountability for outcomes.

Solid working knowledge of Australian employment law, the SCHADS Award and relevant streams, award-based pay and rostering, WHS, anti-discrimination and workforce compliance.

Experience managing disability, health or community services teams delivering complex and high-intensity supports, with understanding of NDIS obligations and clinical governance interfaces.

Ability to develop, implement and maintain practical policies, procedures, systems and compliance records.

Strong communication, judgement, organisation, problem-solving and record-management skills.

Ability to handle sensitive matters fairly, discreetly and professionally.

Ability to ensure safe staffing and clinical boundaries through qualification and competency verification, two-worker models, incident escalation and collaboration with nursing/allied-health professionals.

About us

Australian Foundation for CDKL5 Research (AFCR) is a small local business that values equality, inclusion, compassion and community. We welcome people of all genders and ages; people with disability; Aboriginal and Torres Strait Islander peoples; culturally and linguistically diverse communities; LGBTIQ+ people; and diverse cultures, religions and beliefs.

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📌 Human Resources and Support Services Manager (Geelong)
🏢 The Australian Foundation for CDKL5 Research
📍 Geelong