Aged Care Billing & Claims Officer – Support at Home

2C Care Services is looking for an experienced Aged Care Billing & Claims Officer to join our growing team on a flexible, part time basis.

We are seeking someone with hands-on aged care billing experience who understands government-funded aged care services, billing processes and claims management.

You will be responsible for managing Support at Home billing, government claims through the Aged Care Provider Portal (ACPP), accessed via PRODA, payment reconciliations and accounts receivable.

Previous aged care billing experience is essential. Candidates with Home Care Packages (HCP) billing experience are welcome to apply, even if they have not yet worked with the newer Support at Home program.

This is a hybrid role offering up to 20 hours per week, with approximately one day per week in our Sydney office and flexibility to work remotely for the remaining hours.

About the Role

2C Care Services is looking for an experienced Aged Care Billing & Claims Officer to join our growing team on a flexible, part time basis.

We are seeking someone with hands-on aged care billing experience who understands government-funded aged care services, billing processes and claims management.

You will be responsible for managing Support at Home billing, government claims through the Aged Care Provider Portal (ACPP), accessed via PRODA, payment reconciliations and accounts receivable.

Previous aged care billing experience is essential. Candidates with Home Care Packages (HCP) billing experience are welcome to apply, even if they have not yet worked with the newer Support at Home program.

This is a hybrid role offering up to 20 hours per week,



with approximately one day per week in our Sydney office and flexibility to work remotely for the remaining hours.

Key Responsibilities

- Prepare, submit and follow up on government funding claims for Support at Home services through the Aged Care Provider Portal (ACPP), accessed via PRODA.

- Manage aged care billing, including client invoices, contributions and payment records.

- Reconcile services delivered against approved funding, service records and claims.

- Monitor funding balances, claim payments and outstanding amounts.

- Investigate and resolve rejected claims, billing discrepancies and payment shortfalls.

- Manage accounts receivable, including invoicing, payment allocation and debtor follow-up.

- Work closely with the care coordination team to ensure accurate and timely billing.

- Maintain accurate financial and client records in accordance with privacy and confidentiality requirements.

About You

Essential Requirements

- Previous hands-on aged care billing experience is mandatory.

- Experience with government-funded aged care programs, particularly Home Care Packages (HCP) and/or Support at Home.

- Practical understanding of aged care billing, funding arrangements and claims processes.

- Experience using PRODA / Aged Care Provider Portal (ACPP) for aged care claims, or strong relevant experience with comparable aged care claiming processes.





- Strong accounts receivable, reconciliation and financial administration skills.

- Good attention to detail and accuracy in financial records.

- Proficiency in Xero or similar accounting software and Microsoft Excel.

- Ability to work independently and manage deadlines.

- Good communication skills and a qualified approach when dealing with clients and families.

- Valid working rights in Australia.

Highly Regarded

- Current hands-on Support at Home claiming experience.

- Experience handling client contributions, funding balances and claim adjustments.

- Experience working in a home care provider's finance or administration team.

About Us

2C Care Services is a registered NDIS and aged care provider that has grown rapidly over the past three years.

We deliver person-centred support to older Australians, people with disability and their families. As our services continue to grow, we are looking for an experienced aged care billing professional to strengthen our finance and administration operations.

What We Offer

- Flexible part-time hours, up to 20 hours per week.

- Hybrid working arrangement, with approximately one office day per week.

- Flexibility to manage your working hours in agreement with the team.

- Supportive and collaborative working environment.

- Opportunity to increase hours as the business grows.

- Meaningful work supporting older Australians and people with disability.

Please note: This position requires previous aged care billing experience. General accounts receivable experience or NDIS-only billing experience without aged care billing exposure will not meet the essential requirements.

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📌 Aged Care Billing & Claims Officer – Support at Home (Sydney)
🏢 2C Care Service
📍 Sydney