Virtusa is seeking an IVR testing engineer in Melbourne to drive end-to-end testing for contact center products, with a focus on Cyara automation and IVR performance testing. You will design test strategies, develop scripts, and analyse results to ensure robust IVR deployments.
The role requires robust collaboration, good communication, and the ability to diagnose root causes by reviewing IVR logs. A growth mindset and willingness to learn new tools are essential.