Job Description

Position in a well established Managed Service Provider

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Fun, fast paced team environment

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On the job training provided

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Vast potential for career growth

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An excellent opportunity has arisen for a motivated individual who has the desire to embark on a career in IT with a reputable and expanding ITManaged Service Provider.

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The Level 1 -Service Desk Technician is responsible for provisioning PCs and provides 1st Level PC, network and server support to our external clients.

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In order to succeed, you will need to possess good people skills; the ability to build strong relationships with clients and fellow team members.

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You will be someone who is passionate about providing superior customer service where your excellent communication skills and positive attitude is put to the test.

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Having valuable time management skills is essential as you need to be able to prioritise workloads.

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You will exhibit a high level of initiative,



be able to think "outside the box" and have a commitment to achieving quality results.

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If you are looking for an exciting and varied role supporting all the latest technology, then we want to talk to you.

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To be considered for this role you must have:

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General interest in IT

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Knowledge and understanding of the Microsoft range of operating systems.

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Basic network troubleshooting skills.

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TAFE Certificate or MCSA or equivalent

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Knowledge of peripherals and computer hardware.

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Advantageous but not required skills:

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Ability to build and configure a Desktop PC from the ground up.

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The ability to record and log all calls, contributing to the IT Documentation and continual improvement of procedures.

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Driver's license is required for this job.

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📌 Level 1 - Service Desk Technician (Ryde)
🏢 Total Computer Technology
📍 Ryde