Western Health is seeking a Service Desk Analyst to be the first point of contact for staff, providing expert troubleshooting over the phone and email. You will guide end-users through technical concepts and log incidents into our ITSM system.
The role covers desktop support, application support (Cerner EMR, iPM, M365), and after-hours coverage as part of a rotating roster. Robust communication and problem-solving skills are essential.
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📌 Service Desk Analyst — Healthcare IT Support Specialist (Melbourne)
🏢 Western Health
📍 Melbourne
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